I just had to contact customer support for the program Game Maker. I ran out of reinstalls permitted on a single license and was prompted to contact them, so I did. I got the idea that it might be interesting to share support stories whether or not they are good ones.
For anyone not familiar, Game Maker is developed by YoYo Games
. I purchased version 7 for $25. Following the release of version 8, I converted my license for free. Well, several times I had hardware and/or software failures and had to reinstall Game Maker. To prevent piracy, the number of reinstalls per license holder is restricted to 4 normally. I reached that limit. When I sent an e-mail explaining my situation, I got an automated response telling my that a support ticket had been submitted. It even searched my e-mail and determined based on keywords which department to send the ticket to and the priority of it. Being that it was a reinstall, the priority was labeled as high and I got a response notifying me of additional reinstalls credited to my account.