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Best Buy: 'Sorry, We Sold You A Laptop, Not An Operating System'
More: Best Buy: 'Sorry, We Sold You A Laptop, Not An Operating System' - The ConsumeristMy husband and I purchased a Toshiba laptop from Best Buy in August 2010. In early October, the laptop wouldn't boot. My husband took it to the Best Buy we purchased it from. They said they would send it to Toshiba for warranty work. (Later in this story, that turns out to be important)
10 days go by. Best Buy calls and says the laptop is ready. They replaced the hard drive. Husband picks it up and brings it home to discover it wouldn't boot because there was no OS installed.
Back we go to Best Buy, where we are told *we* need to install the OS. We said we wanted the device back to the way it was when we purchased it. No one knows for sure the new hard drive works until we have an OS. Thus the repair was not complete. We were told over and over that it was up to us to install the OS.