Why I love Microsoft

Dark Nova Gamer · Jul 2, 2009

My Microsoft Arc Mouse Transceiver thing broke today, it was depressing.

Called Microsoft up, expecting to have to wait for a box, ship them to broken part, and wait for a replacement.

Nope! Good ol' MS is sending me a brand new Mouse + Transceiver and don't want the broken one.

(aside from the 2 week wait due to back order in the Black color)

I now have nothing but respect for Microsoft, they made good with their promise (warranty). It was hassle free too.

Andypants · Jul 2, 2009

wow, that's good to hear, so many companies don't give a damn once you're out the door with their products. +1 for MS

Mercurial · Jul 2, 2009

lol wow

Orbital Shark · Jul 2, 2009

If Microsoft's customer service is anything like their new OS then it must be faultless

swarfega · Jul 2, 2009

I do currently like microsoft in terms of what theyre doing with windows 7, it seems they are finally releasing quality products.

Dark Nova Gamer · Jul 2, 2009

Exactly! Microsoft is going in the right direction lately, as far as quality and service goes.

Bing is good
W7 is great
MSE is very good
Microsoft Arc Mouse is flawed in design but 3 year warranty makes up for it =P

Ahh still getting use to the touchpad (again)

holo88 · Jul 2, 2009

MS, kissin ass and takin' names

. my MS mouse has been kickin' for forever, damn good investment (~$15). i had one of those wireless desktop sets, and that was good. i only had to replace the batteries 2x in a year + 1/2 that i owned it. (it fell victim to a counter-strike match, parts everywhere

)

swarfega · Jul 2, 2009

I should really start using Bing. Maybe make next week bing week where I use nothing but it.

DarkXeno · Jul 2, 2009

holo88 said:
(it fell victim to a counter-strike match, parts everywhere )

LMAO I've seen many things fall victim to counter-strike matches.

DarkNovaGundam its good to see that they are sending you a new one.
I say give them a +1 for customer service not a lot of places care about that any more.

jw12345 · Jul 2, 2009

Not to deflate the love bubble here, but this sort of thing is pretty standard for cheap peripherals. It cost them more to ship broken crap around that almost definitely can't be repaired and to put technicians on it.

It's actually not uncommon for printer companies to just give up after 20-30 minutes of troubleshooting on cheapo printers and just send a new one, because the cost of their employees is much more than what it cost to make a plastic cheapo printer.

Dark Nova Gamer · Jul 2, 2009

jw12345 said:
Not to deflate the love bubble here, but this sort of thing is pretty standard for cheap peripherals. It cost them more to ship broken crap around that almost definitely can't be repaired and to put technicians on it.

It's actually not uncommon for printer companies to just give up after 20-30 minutes of troubleshooting on cheapo printers and just send a new one, but the cost of their employees is much more than what it cost to make a plastic cheapo printer.

Its a $50 mouse, they are sending me the entire thing, mouse + transceiver. (thus the 2 week wait for the Black Color).

Wouldn't call $50 cheap. They could have just sent me the transceiver or made me send in the old part and wait for a new one.

jw12345 · Jul 2, 2009

$25 to buy: HP® Official Store — Buy an Microsoft Arc Mouse (NR150AA) from HP

Which mean it costs MS maybe $5 to make and package. Employees cost a company about 2x what their hourly rate is. It's not worth their time. Tons of companies do this. I'm not saying MS isn't a good company, because their peripherals are probably their best products, but I'd be shocked if they wanted you to send it in.

Generator · Jul 2, 2009

My £30 Multimedia Keyboard has a HUGH crack right down the middle of its outer casing, My own fault by getting too carried away whilst playing Trackmania. The thing is, even though the outside has broke it still works perfect lol!

I've dropped it off my desk, spilt lager all over it and it just keeps going. It's about 6 year old now and I'll deffinetly buy a new one when it does die.

Hats off to MS for solid hardware. (sort of!)

Dark Nova Gamer · Jul 2, 2009

Lol Generator, Jw its a sale, sort of. I see instant rebates everywhere, Bestbuy sells it for $50, Walmart sells it for $50, HP probably gets it for cheaper for advertising them.

Now this is suppose to be a JOYFUL thread, leave the joyness alone please

jw12345 · Jul 2, 2009

hah, I will take my misery elsewhere. It's just on this forum, people get a little too in love with a giant corporation who would suck your life force out of you to make a buck. (Let's not forget that MS is a convicted abuser of their monopoly, they aren't exactly the consumer's best bud)

It's all business.

Dark Nova Gamer · Jul 2, 2009

They've been moving in the right direction lately. =P

Win7User512 · Jul 2, 2009

DarkNovaGundam said:
Ahh still getting use to the touchpad (again)

That's cruel thing when you are without a mouse. I can't use the touchpad for extensive use. I need my MS Presenter.

holo88 · Jul 2, 2009

DarkNovaGundam said:
They've been moving in the right direction lately. =P

seems that way, since Gates left the picture. well, one thing i can say.... they make some good ass mouses. my friend has had the same $10 MS mouse for like 8 years. and that thing has seen some abuse (also counter-strike related

)

Dark Nova Gamer · Jul 2, 2009

Win7User512 said:
That's cruel thing when you are without a mouse. I can't use the touchpad for extensive use. I need my MS Presenter.

Lol try playing Halo 2 (PC) with a touchpad, its worse then the mouse!

DarkXeno · Jul 2, 2009

DarkNovaGundam said:
Lol try playing Halo 2 (PC) with a touchpad, its worse then the mouse!

That reminds me of the days playing quake with a touch pad...

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