Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Precautions before buying on line

27 May 2011   #1

 
Precautions before buying on line

I have had many good experiences buying from internet companies. Recently I ordered a camera from such a company. Alongside the picture of the camera was a delivery promise of 1-2 days, but when the e mailed acknowledgement came the delivery was quoted as 1-7 days. After 3 days I sent an e mail asking for a delivery date, and they could not give me one. I then gave them 24 hours to deliver or I would cancel the order. They sent an e mail back to say that the order had been cancelled, and that the relevant department had been contacted to approve this cancellation. My next step was to ask when my refund would be made to my credit card. The reply was that this was in hand and would take 3-5 days. I contacted them again pointing out that the 5 days had now expired. They agreed that the credit was overdue and said that the financial department had been contacted on my behalf. I have now placed the matter in the hands of the credit card company, who have assured me that they will take up the matter, and if a refund is not forthcoming they will make the refund to me themselves.

I have made a search of the internet, for complaints concerning the company and the results make terrible reading. The website to all intents and purposes appears to be a British company, but in fact they are based in Hong Kong. There are many horror stories of undelivered orders and difficulties in getting refunds on line. The credit card operator had a look at the website and was also of the opinion that the site looked British.

I have no intention of making slanderous statements as I do not want trouble, but would recommend to anyone that before buying from such a company that a search is made first.

The results of my search are as below.


http://www.freelancers.net/show_forum/20090202/205981.html

http://www.complaintsboard.com/complaints/simply-electronics-c206165.html

http://www.canyoutrustthem.com/index.php?go=quick_search&keyword=simply+electronics

There are many more.
My System SpecsSystem Spec
27 May 2011   #2

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

thanks for the heads up ,good links too, i shall be sure to avoid ordering from them .
My System SpecsSystem Spec
03 Jun 2011   #3

 

Having contacted the card company my refund has now gone through.
My System SpecsSystem Spec
Reply

Thread Tools



Similar help and support threads for2: Precautions before buying on line
Thread Forum
setting password - line 1, black dots : line 2, letters & numbers General Discussion
What precautions should I take when using a public network? Network & Sharing
New CPU Any Precautions? Hardware & Devices
Line by line justification of text in Word 2007 Microsoft Office
ESD precautions advice being sought. Hardware & Devices
Upgrading Hard Drive and RAM, precautions? Hardware & Devices
So, you think you are secure and don't need precautions System Security

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:01 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33