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Windows 7: Didn't fix laptop, still pay for the labor?

26 Jul 2011   #1

Win 7 Home Pre x64
 
 
Didn't fix laptop, still pay for the labor?

My laptop didn't power on so I took my laptop to a repair shop and they said the power jack has to be replaced.
They just called me and told me that the laptop still didn't power on even with the new power jack and they said they discovered something burnt on the motherboard and the whole motherboard had to be replaced.
So I told them I don't want it to get it fixed (cause it costs too much to replace motherboard) but they said I still have to pay for the labor? (over $150)

Is this suppose to be like this? they didn't get anything fixed
My System SpecsSystem Spec
26 Jul 2011   #2

Windows 7 Ultimate SP1 64-Bit
 
 

They found the fault, which you declined to have done.

Who do you think is going to pay the labour charge? How can they fix the fault after you've told them you don't want it fixed?

I'm afraid you're wrong on this one so just bite the bullet and pay up.
My System SpecsSystem Spec
26 Jul 2011   #3

Windows 8.1 Pro
 
 

Well if you're going to be stuck with a 150 bill you might as well see what they'll charge to fix the machine. A lot of tech places will absorb the "diagnostic" charge into the fix.

And I know this is a bit too late, but always inquire about charges "before" having anything "looked" at. Most places charge a service/diagnostic fee just to look. It prevents them from taking a loss of time and effort on troubleshooting an issue only to be told by the customer they don't want the fix.

They should have spelled this out before you committed to having them troubleshoot the issue, but even if they didn't, they still have a right to be paid for time and effort.

If you feel like you weren't notified you can try and fight it but......

Good luck.
My System SpecsSystem Spec
26 Jul 2011   #4

Windows 8.1 Pro RTM x64
 
 

There's no difference between this and you calling a tradesman to your house to fix an apparent problem. For example, a plumber to fix a leaking radiator, only to discover that the problem was, in fact, caused by you placing a dripping towel over the radiator in order to dry it. It has still cost the tradesman (in this case, a plumber) time and money, which he has to recoup from somewhere. Remember that in business, time IS money!
My System SpecsSystem Spec
26 Jul 2011   #5

Win 7 Home Pre x64
 
 

Thanks everyone
I just got my laptop back (paid 120 w/ student discount)
Took out my hard drive but don't know what to do with the laptop..
I guess I should be more careful next time.
My System SpecsSystem Spec
26 Jul 2011   #6

Windows 7 Pro X64
 
 

I think you got ripped off. They would have had to open the laptop to fix the power jack (Otherwise how could they come off charging $150) that they told you was broken. They should have seen the burnt motherboard and talked to you before they tried to repair it.
My System SpecsSystem Spec
26 Jul 2011   #7

Windows 7 Home Premium 64-bit SP1
 
 

This is the exact reason that I'm a "do it yourself" -er.
My System SpecsSystem Spec
26 Jul 2011   #8

Windows 8.1 Pro
 
 

Quote   Quote: Originally Posted by smsff7 View Post
I think you got ripped off. They would have had to open the laptop to fix the power jack (Otherwise how could they come off charging $150) that they told you was broken. They should have seen the burnt motherboard and talked to you before they tried to repair it.
Quote   Quote: Originally Posted by PwnFrnzy View Post
This is the exact reason that I'm a "do it yourself" -er.
Regardless they still did the troubleshooting, and still need to be paid. That's why it is always wise to ask about charges before any troubleshooting is done.

And most business will have you sign something anyway which states their "service/Diagnostic" changes. Not sure if this happened with the OP but it should have, if not, bad idea.

I know I always ask about service charges anytime I need a tech for something.... even if they're avoiding the subject.

BTW I'm a do it yourself person as well, but sometimes you gotta let the pros handle things. This is where shopping around comes into play.

My two cents
My System SpecsSystem Spec
26 Jul 2011   #9

 
 

I do welcome any necessary correction here, but given that they were wrong about the power jack being the problem, there shouldn't have been any charge for the misdiagnosis or replacement (unless, of course, the jack was bad and had to be replaced before discovering other issues, i.e., the burn). There should, however, be a diagnostic charge for finding the burnt MB, but $150 seems a bit excessive. Is that really the going rate for a diagnostic charge?
My System SpecsSystem Spec
26 Jul 2011   #10

Windows 8.1 Pro
 
 

I don't know if that's the going rate, but it does seem a bit excessive. Only the OP knows what really went on for such a charge.

Again this is why you should always ask before having any troubleshooting work done. Never assume it's free, otherwise....... And get things in writting.
My System SpecsSystem Spec
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