Quote: Originally Posted by mjf
Quote: Originally Posted by Krios
At least they aren't Toshiba.
I'm thinking of buying a Toshiba laptop - what's wrong with their service.
Dell was an option because I have a perception door to door service was their strength but their product was generally inferior to Toshiba at the $1000 price mark.
Dell's products are generally inferior at most price points, but you're paying for better support and service, and better driver
management (especially if you're using enterprise systems to deploy and manage, like SCCM). Toshiba has never been anything but terrible after the sale, and the company I work for stopped providing them as a hardware choice after a few years mostly because of it (90,000+ seats... not a small org).
In my experience, other than the e6500 debacle, Dell's hardware really is "good enough" at most price points, and those price point differences are significant enough that it isn't worth the somewhat better hardware of say an HP or Lenovo when the Dell "will do" at the same price with the knowledge that you're also going to get service and support as a trade-off that doesn't suck. This is a generalization, of course, and YMMV, but that's my experience in the corporate space. In the personal space they fall down just like every other hardware vendor in support and service, but I suppose that's the price you pay when buying the cheapest thing you can find.