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Windows 7: NEVER go with BT broadband!

21 Nov 2011   #1

Windows 7 Ultimate x64, & Mac OS X 10.9.2
 
 
NEVER go with BT broadband!

want to have a mini rant to vent my anger...

i tend to get 2-3weeks of faultless internet followed by 2-3 weeks of hell

my internet is never that speedy and around 1700kbps

it is currently 200kbps

i ring BT and they ask me if im using a wired or wireless connection blah blah blah

I interrupt the operator and in form him its the connection speed TO my router.. not out of it.

after 2 hours of call centers i get told theres an issue with my line.. today a guy came out to my house to fix a line problem.

Internet went quick again woo... hour later.. back to 200kbps..

i changed from orange to bt about 5 months ago.. i had 8 years of faultless internet with orange.. bt.. well ive had about 5 days lol

rant over.. stuck in a 12 month contract more rant gahhh! online games are a no no
My System SpecsSystem Spec
21 Nov 2011   #2

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

my speed has never been that good as we are situated a little away from the exchange, however in a few more weeks we are due to be switched over to fibre optics and have a 40meg speed, cant wait ,thats with bt also.i cant help feel there will be some extra charge for that,
My System SpecsSystem Spec
21 Nov 2011   #3

Windows 7 Ultimate x64, & Mac OS X 10.9.2
 
 

oh rub it in why dont you! lol, my exchange wasnt in the list of the infinity role out
I only live like 5-6 miles form the exchange but still poop speeds! rural life has many downfalls and internet speed is one of them!
My System SpecsSystem Spec
21 Nov 2011   #4

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

...
My System SpecsSystem Spec
21 Nov 2011   #5

Windows 7 Ultimate x64
 
 

BT are usually reliable but expensive, I am using a home hub myself (nice piece of hardware) but my ISP is sky. I used to live in the welsh mountains about 2 miles from the exchange and averaged 7600kbps regardless of ISP. I currently get 11200Kbps in a town, about a mile from the exchange.

For the past few years BT have allowed ISP's to use thei own equipment within the telephone exchange where as previously it was all BT's equipment and the ISP's basically bought bulk bandwidth from them. So the ISP has lot more influence over the speed than they used to.

EDIT:
You may be able to get results by threatening to break the contract on the grounds that they are not keeping up their half of the contract by providing you with a less than acceptable service.

EDIT2:

What speed did they estimate you would receive when you switched? You can check this by putting your postcode into their website.

They may try and say that it's "UPTO 8mb" or whatever the maximum advertised speed is and this is not available in all areas. However 200Kbps is not just a bit less, it's significantly less and as far as i'm concerned does not constitute a "broadband" connection as yo can achieve these speeds with an ISDN phone line.
My System SpecsSystem Spec
21 Nov 2011   #6

 

BT are probably one of the most useless companies on the planet, I've had many dealings with them in my old job as an IT manager and the level of incompetence every time had had to deal with them was completely unparalleled.

For me Virgin cable wins for me every time, at every house I had it was rock solid and I got full speed. Unfortunatly I'm now not on a cabled street so I have "BE" which gives me a nice 34meg on my bonded line with great customer service.
My System SpecsSystem Spec
21 Nov 2011   #7

Windows 7 Ultimate SP1 32 bit/Windows 8.1 64bit
 
 

Fingers crossed but so far going back to BT has worked out quite well for me. OK I'll never get brilliant speeds because I live in a rural coastal area and there's not chance of cable or fibre optic lines around here. I'm about 1.37 km away from the exchange and get just under 4 mb speed sometimes it's just over 4. I think there have only been a couple of times that the service has dropped and each time it has been fixed fairly quickly, they were faults on BT's side.
Just renewed my broadband and got the price down so all in all I'm happy at present, although I know this can all change at any time.
My System SpecsSystem Spec
21 Nov 2011   #8

Windows 7 Ultimate 32-Bit
 
 

You lucky pissants! :O I only get 125kb/s! It really effing stinks! I can't really play games online that much, due to my internet speed sucking on round objects!
My System SpecsSystem Spec
22 Nov 2011   #9

Windows 7 x64 SP1
 
 

I think Plusnet uses the BT structure but I've been fairly happy with them. Was an average of about 5 Mbps to start with (not bad for 6). I upgraded to Extra since I was exceeding the 10 Gb per month allowance and since they upgraded (no cost) to ADSL2+ it has been about 10 Mbps which is fine for me since I don't do any gaming or torrenting. Only a few miles from exchange.
My System SpecsSystem Spec
22 Nov 2011   #10

Windows 7 Ultimate x64, & Mac OS X 10.9.2
 
 

well my connection is now 2200kbps.. but come this evening i bet it will drop back down.. so its basically throttling.

yet they are still adiment there is a fault.

i just wish i could speak to somebody that actually has a concept of the issue and not just a handbook they read from!
My System SpecsSystem Spec
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