HP service and UPS! (re: Today 
Had to send one of my two HP Envy 17 laptops to service. I was told it takes maximum of two weeks, so Thursday 9th I called HP and told they can pick up the laptop anytime. According to UPS tracking sitem they have got the pick up order from HP only about one hour after my call. This far everything OK.
But then UPS needed 4 days to deliver it 500 kilometers away, 4 days for an express delivery (HP told me that as a premium customer, all shipping is automatically express). And now I called to ask whats happening, HP customer service told me service has written on my ticket they expect to receive parts needed on 7th of March, 4 weeks after I sent the laptop. BTW, customer service did not know which parts are needed or what's wrong with my laptop...
I have been a loyal HP customer longer I care to think. I have always been happy for the HP customer service. Everything between me and HP has always worked. But now I am thinking to throw away all our HP's.