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Windows 7: Sony does not care about their customers

15 Dec 2011   #31
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Hell hath no fury like a geek who's live cd hath been scorned.
My System SpecsSystem Spec
15 Dec 2011   #32
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Quote   Quote: Originally Posted by Anak View Post
Quote   Quote: Originally Posted by whs View Post
Quote   Quote: Originally Posted by Anak View Post
Looks good to me, you might want to consider sending it registered with a receipt.
Good idea
Thank you!

I should of mentioned this before, I only thought of it because I am in a repair situation with HP about one of their Printers going South on us.

If you obtained an incident or case number when you dealt with Customer Service include that along with a way to be contacted.
A return address, maybe your home phone should suffice.
It is a shame you do not know the "woman's" name and her location I would included that also, unless you do.
They find my file from the phone number. I know the woman's name, but I thought it would be inappropriate to blackmail her at her CEO.
My System SpecsSystem Spec
16 Dec 2011   #33
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by whs View Post
They find my file from the phone number. I know the woman's name, but I thought it would be inappropriate to blackmail her at her CEO.
That is very noble of you.
My apologies, I misunderstood the intensity of the encounter.
My System SpecsSystem Spec
.

16 Dec 2011   #34
richnrockville

Windows 7 Pro x64 SP1
 
 

I bet that it won't make a good hammer either.

But they never advertised it as running some CD that had drivers that were not compatible with their hardware.
Personally, I think it is the live cd not having the drivers for the sony hardware.

Rich
My System SpecsSystem Spec
16 Dec 2011   #35
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

In terms of your CEO's complaint letter I've always found it useful to finish up by stating you are a loyal customer and asking him what he can do to retain your custom.
My System SpecsSystem Spec
16 Dec 2011   #36
Solarstarshines

Windows 10 Home Premium 64bit sp1
 
 

Quote   Quote: Originally Posted by seavixen32 View Post
In terms of your CEO's complaint letter I've always found it useful to finish up by stating you are a loyal customer and asking him what he can do to retain your custom.

Good point Sea
My System SpecsSystem Spec
16 Dec 2011   #37
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Yeah, I guess you do that when you write to some lower charges. But if you write to a CEO, it is better to stay low key - I think.
My System SpecsSystem Spec
16 Dec 2011   #38
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by whs View Post
Yeah, I guess you do that when you write to some lower charges. But if you write to a CEO, it is better to stay low key - I think.
Maybe to a point, but why?
In your initial greeting and salutations, yes!
Then you gradually work into the fact that, You are bloody pissed!

You need to be strategic, and tactical in this matter. Do you like the game of Chess?
Your initial response should be to let Sir Howard know the particulars of the situation, and then in further communication the fact that you are upset! And, that, you have.

Strategic:
You stated in your posted letter that (with some minor liberties):
Quote   Quote: Originally Posted by whs View Post
you are a Teacher that teaches advanced computer classes where you frequently use live CDs. So, that function is essential.
Where is that different to the responsibilities of a CEO?

What do you suppose would happen if Sir Howard did not receive his reports first thing in the morning?

Heads would roll!
Well...At the very least his eggs would not taste right.


He is only 5years younger than you, and your going to let him get away with this?
Quote:
Personally, I have always been taught to respect my elders; Sir Howard is is 9years older than me, but he gives the impression that he does not not know what is going on underneath him.
Anak: (1951 - )
Sir Howard Stringer like the rest of us, puts his pants on, one leg at a time.
The only way I would consider him different, is if he sat down to pee, and then he better have a medical excuse.
Whatever happened to "Children are to be seen, and not heard?"
Is it different, only because of the the size of the spoon in a person's mouth?


It all boils down to, you are the customer. He is the merchant.

You are upset that the merchandise that you purchased was not able to preform the functions that you thought it could preform, only because the machines limitations were never published.
That is an error on the merchant's part; that included, at the very least, the Support/Advertising, and Merchandizing Departments, that ultimately bleed back to the CEO.

Tactical:
Quote   Quote: Originally Posted by whs View Post
As it stands, I am stuck with an $1100 system with which I cannot do my job. I would appreciate if you could assign someone that can help to resolve this issue.
I sincerely hope that you receive a timely, and positive response (RMA) to your predicament.





richnrockville Said it best!
Learn --> Teach
or it is all wasted.
Quote:
Anyone, that can comprehend, any subject, no matter how large or small, and convey that understanding to another fellow human-being, is Gold in my book.
Teachers Rock!


A regular person can not understand what it is to be like a CEO, and they, can not explain it to us either.

Anak: (1951 - )
Okay, I am done.
I thank everyone for lending an ear.

I am going to pick up my soapbox, walk home, and stand in the corner.

Anak...aka...Steve
My System SpecsSystem Spec
16 Dec 2011   #39
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Anak, thank you very much for your profound analysis of the situation. You are right, I am not very happy with the situation.

But in my professional life I have dealt with CEOs of Fortune 500 companies and of my own company which once was #5 in the world. I think I know how these guys function. They like "sanitized" messages and they can very well read between the lines. Plus they usually have an excellent feel for what people think - versus of what they are saying.

Anyhow, the letter is in the mail and we will see how this develops. I will keep you all posted.
My System SpecsSystem Spec
16 Dec 2011   #40
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by whs View Post
Anak, thank you very much for your profound analysis of the situation. You are right, I am not very happy with the situation.

But in my professional life I have dealt with CEOs of Fortune 500 companies and of my own company which once was #5 in the world. I think I know how these guys function. They like "sanitized" messages and they can very well read between the lines. Plus they usually have an excellent feel for what people think - versus of what they are saying.

Anyhow, the letter is in the mail and we will see how this develops. I will keep you all posted.
whs, you are welcome!

And, I understand what you mean...Before I retired I was employed with, the #2 world-wide newsprint publisher in 1995. In 2005 we were down to #11, when I retired in 2008 it was #14.

If you could advance your knowledge of publications, you would know who I worked with. They lead parades though many a Vale.

The "Publisher/Editor-in-Chief" that I retired under did not fully understand how the the "house" was falling down around him. But, it was not entirely his fault.
The world of advertising was falling apart, and through no fault of his own, so was his Company.

Unfortunately, you are exactly right, they do like "sanitized", But, I have found "their read, and feel" is only as good as the support that they have constructed around them.
I could read my publishers "body language", and he did not like it when I told him he was not speaking the truth.

Does anyone like a "no-man"?
If I was a CEO, I would appreciate them.


There is no Trust, anymore....

Quote   Quote: Originally Posted by whs View Post
Anyhow, the letter is in the mail and we will see how this develops. I will keep you all posted.
Godspeed whs, Godspeed.

My System SpecsSystem Spec
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