Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Job Offer I Got Today

08 Feb 2012   #1
cokane

Window 7 Ultimate x64
 
 
Job Offer I Got Today

So I have been going to school for computers for the past 2 years, about 1 year of school left. I am A+ and Windows 7 certified. I have been searching for a job for the past few months and haven't had much luck until today.

I am not sure if I like the job description because it sounds like I will be on the phone a lot. SEE job description below

Good points about the job is they want a 1 year contract, want to mold/mentor new techs, so they are committed to the long term which is good. They also said on the phone that I am a 100% match for they type of employe they are looking for, so I am pretty much a shoe in.

I am not sure on pay or hours yet, I still have to interview for the job.

What is your opinion about the job??? I will most likely take it, as long as the pay is at around 40K a year.

JOB DESCRIPTION

Our client is looking for a technical contractor who can field technical problems phoned in from internal associates. This person must be able to guide internal staff through problem resolution and elevate to next level for Desktop Support. IT Service Center Technician duties: * Interprets, evaluates and resolves, if possible, telephone inquiries pertaining to the functional operation of all installed application hardware and software products supported by IT * Provides first point of contact for all technical support issues at an enterprise level * Provides exceptional customer service, technical support for all supported business groups, and products, troubleshooting, triage, and management of the incident lifecycle * Provides cost effective first-level IT support by applying known solutions to problems or performing basic research * Escalate issues to next level support when the solution is unknown or cannot be found within 20 minutes * Resolves 80% or more of incidents at first point of contact * Achieves performance goals and increases productivity * Utilize internally produced knowledge articles, the internet or seek advice from peers to help resolve issues

The following skills, knowledge and experience are required for this position unless noted otherwise: * 1-3 years of First-level Technical Support experience * Demonstrated strong knowledge of supported products and platforms * Strong written and oral communication skills * Exceptional Customer Service skills * Demonstrates strong problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution * Illustrates high attention to problem description, detail and impact * Self-motivated and goal-oriented, capable of working in a fast paced and changing environment * Good analytical and communication skills, sound judgment, and the ability to work effectively with business partners and other support areas * Familiarity with Aventail, WebEx and other company used software (FieldNet, Prism, Platinum, PAAR) is desired
My System SpecsSystem Spec
08 Feb 2012   #2
smarteyeball

 
 

That's quite a buzz-word laden description for a help desk position.

Go for it, it's a paid foot in the door job if nothing else.
My System SpecsSystem Spec
08 Feb 2012   #3
fseal

Windows 7 x64 Ultimate
 
 

Well I guess the question is, what are you going to school for (What are you learning about computers?).

This is a low level tech support position. If you are studying to become a programmer or IT technition then this job will not help you further or even start your career.

That said, a job is a job and if the pay looks good for you and you don;t mind handling calls from customers, then you just might want to jump on it.

I actually had to do this /while/ being a programmer for a small company for a while, and the job isn't bad. I felt good helping people out and most of the problems were theirs not ours so we weren't like getting non stop hate calls
My System SpecsSystem Spec
.

08 Feb 2012   #4
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

I agree with smarteyeball.

You don't say where you live, but 40K if US dollars or GB pounds is not to be sneezed at.

You get a year's fault-finding experience and it'll improve your CV.

I would have thought that in the present economic climate, any job is better for your future employability than no job.
My System SpecsSystem Spec
08 Feb 2012   #5
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

I would recommend you complete school first and look for a decent job then. This here is not a desirable job. It is pretty dead ended. And 40K$ can be little if you live in NYC or California but maybe a lot in North Dakota. When I was running software development labs (up to 800 professionals), the guys (on average) made more money - and that was 20 years ago.
My System SpecsSystem Spec
08 Feb 2012   #6
cokane

Window 7 Ultimate x64
 
 

I am going to school for computer system engineer technician. This past summer I did a paid ($15 a hour) internship in a small data center helping the data center manager. Someday I would like to be some kinda of data center, system admin, or other higher level of tech support, or I am also interesting project management.

I am not sure how much the job will pay, I just through out the 40k number for shits a giggles. The job is in the Springfield MASS area.

Overall I think the job is a good start to where I want to go because it will give me some real work/enterprise level experience. So I will most likely take the job unless the salary is really low.
My System SpecsSystem Spec
08 Feb 2012   #7
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

Go to the interview with a lot of questions like:

While working, will the company pay for you to finish your schooling?
Can you work and get night classes to finish your degree?

I am on the same wave WHS is on. Get your degree first.
THW
My System SpecsSystem Spec
08 Feb 2012   #8
strollin

W10 Pro desktop, W10 laptop, W10 laptop, W10 Pro tablet (all 64-bit)
 
 

Your thread title mentions "Job offer" but in reality you haven't even interviewed for the job so there can't have been an offer made, especially since you don't know the particulars on pay. Quite often a 3rd party recruiter will call you, make it sound like you are a shoe-in for the job then you never hear from them again. When you try to call them you won't be able to reach them and, if you leave a message, they won't return your call. I've seen this happen many times. My theory is that these recruiters are looking for people to "throw" at the client, hoping one will stick and the client will agree to interview them. If the client doesn't show any interest they will move on and not waste anymore time on the person. Hope this isn't the case for you but I hope you haven't gotten your hopes up too high either.
My System SpecsSystem Spec
08 Feb 2012   #9
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

I have to agree with my esteemed members, but for God's sake I hope you did not use your 7Forums Members name.

I would also be careful if you have any Facebook or other Social Sites memberships.
My System SpecsSystem Spec
08 Feb 2012   #10
profdlp

Main - Windows 7 Pro SP1 64-Bit; 2nd - Windows Server 2008 R2
 
 

I'd venture a guess that strollin has it right and this is a headhunter looking to fill a position. That 1 year contract might mean that if you quit before the year is up then you are on the hook for the headhunter's fee. (Which could be thousands of dollars.)

Consider this, too: In today's lousy economy, why are they having to recruit employees? If the job was even halfway decent they would probably get enough applicants that they wouldn't need to resort to an agency to find someone to fill the position.

I'm not saying that it might not be a good opportunity, just to be careful and not sign anything until you're sure what it is. I'd also strongly agree with all those who suggested you make finishing school your top priority. A little money now may still be a "little" money twenty years from now. Finishing school is going to mean "big" money for the rest of your life.
My System SpecsSystem Spec
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar help and support threads
Thread Forum
Offer Remote Assistance
I always keep an icon on my dock for offering remote assistance. Windows 7 is different so here is what I found: Now you create a shortcut with " %windir%\system32\msra.exe /offerra "
Customization
Kaspersky offer (UK)
For those that haven't got their free Kaspersky 3 User 2010 Internet Security from Barclays Bank, PC World have it at less than half price at the moment 23.99 seems a good deal to me.
System Security
Eligible for upgrade offer?
I am currently planning on ordering a refurbished Gateway MD7321U laptop. I checked Gateway's website and the MD73 models are eligible for the free upgrade, and I did not see anything about refurbished laptops in their FAQ, so I assumed it is. But becaue I am not sure, before I make the...
General Discussion
Student Offer
Hi, I read on this forum about a week or so ago people were having problems installing the Student offer provided by Digital River. Have these problems now been resolved? As I am looking at downloading the Pro Verison.
General Discussion
Student Offer for Windows 7
More...
News
Please Offer Advice on Installation
Hi everybody, I'm downloading the 64 bit Windows 7 RC right now, but I'm a bit nervous to install just yet, and want to clear a couple things up first. First, my machine is a Toshiba Satellite A305 with Intel Core 2 Duo T750 2.0ghz with 4gb of ram. It's pretty new (Sept 2008), and runs 64 bit...
Installation & Setup


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:42.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App