Hey everyone. Okay, so last Wednesday I get home and my mother says the phone is not working. Sure enough, there's no dial tone, and it also didn't work when I plugged my spare telephone into the jack. And what great timing it was, because a tooth of hers broke that day, and since I had our cell phone with me at work, she couldn't call the dentist.
So Friday we call AT&T. The service rep says they will send somebody out. I stay home and wait ... no knock at the door. Saturday we call again. An automated message says our issue will be fixed by Sunday at 8 PM. Great.
Sunday morning. Doorbell rings. There's the AT&T guy, saying they fixed the problem and asking if our phones are working again. I tell him no, we still have no dial tone.
"Are you sure it's plugged in?" he asks.
Uh ... hmm, well, sure, I thought
I plugged the phone back into the jack, but let's take a quick look-see...
Uh, whoops ... no, the phone was not plugged back into the jack!
So I thanked him very much, and he said no problem. He confirmed that there actually was a legitimate problem on their end that affected some customers, including us, but of course, the moral of the story once again here is Rule #1 of Tech:
Plug your device in, and it just might start working again!