Hello and thanks Brink and Bumpkin.
Brink, I'll post my issue here as you suggested.
Bumpkin, thanks for the link but I don't have any of the "secondary" emails (don't know their real names), like hotmail, etc. and I believe the Microsoft Answers are only for windows, and I was reprimanded twice before. lol!
Yes, I know well how terribly frustrating it is to deal with that forum. I imagine it's because so very many things go wrong with this email program that even the moderators or MVPs also get annoyed at the mass problem-questions and it all is a mess...
Many issues they are trying to fix keep coming back and/or new ones appear. It seems there's no end. Extremely sick of this I switched to Thunderbird but missed certain features of WLMail and switched back. I must be a masochist! Anyway, I'll try here in Emails and Browsers.
Thank you both again.

Adela