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Windows 7: TV repars Con men and their tricks...!

24 Jun 2012   #1

Stools
 
 
TV repars Con men and their tricks...!

Firstly, I have or had a Samsung 46" LCD TV. I bought it nearly 3 years ago from a Currys in the UK. Last week it developed a fault, whereby it would take some 10 or 15 minutes to switch on. I called a TV repairman who didn't seem that interested in answering his phone messages and so, therefore I phoned another one. He said I had to take it to the shop, which I could not as I am not well enough to move the TV around. So I phoned a third TV repairman, and then he would come around and fix my TV from home great I thought. First, he said it was probably the power-board. (Now, there are three main boards in a Samsung TV the Power-board, the Motherboard and the T-con board (Timing control board)). The power-board was in perfect condition, this led him to believe it was the Motherboard which he could not say it was for certain. Then, he had a look at the T-con board, now he has taken the board off the TV examined it, and found no fault. So eventually he said he had to take the TV in to the workshop to find the fault. Eventually, he tells me that the repairs to the TV will cost (If the board has broken) Motherboard £180, T-con board £130 and the Power-board £250. Plus call out charge etc.
So, he calls me the next day saying he had to change 2 boards but, will only charge me for the one. He said he changed the Power-board and the T-con board which was at fault and charge me £235. Both boards were from salvaged TV parts and neither was new. On switching on TV I was happy to see new picture, and after some fiddling with the menu picture settings, found that I could not get the TV picture to lighten up to a picture that was nice and clear to see. So, I phoned him again to get him back to fix it.
During trying to fix it the picture went all fuzzy, and he was not able to fix it. He has now taken the TV away again and said he had to send off for a new T-con board and that I would not be charge for this. At this point I knew I was being duped into believing I had paid good money for a new T-con board in the first place. So, I went looking Online to see if I could purchase a T-con board and sure enough I found one here! samsung t board | eBay and on various other sites around the net. I could pick one up for £35 inc P+P. This, has led me to believe he had a spare T-con board costing £35 for which he charged me £180 Guaranteed for 1 year. If it broke down in that year, he could just get another card and do it again. So, this has led me to believe my friends, that you cannot trust a TV repairman and that it is best to take out the Insurance offered to you via Currys and have the repairs done via a reputable company such as Currys. I am never buying a TV without a Insurance again...
He probably just changed my Power-board so he could change it for as new on another TV. I now don't care for TV repairmen...
My System SpecsSystem Spec
24 Jun 2012   #2

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

Someone who can read this, please translate it to English. With paragraphs and grammar and stuff; as the post above is at the moment it is impossible to understand.

Kari
My System SpecsSystem Spec
25 Jun 2012   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

I'm a TV tech. The T board is actually a Tcon board (Timing control, sometimes called a LCD control board). I'll guarantee it wasn't involved in your problem. I'll bet $1000 your set only had some bad capacitors on the power board. Less then $10 in parts + labor. Very common problem, have a read here:

Capacitor plague - Wikipedia, the free encyclopedia

He does a disservice to all honest, competent service people. A Guy
My System SpecsSystem Spec
25 Jun 2012   #4

Windows 7 Ultimate x64
 
 

WOW! Never knew that capacitor issue may have originated due to industrial espionage. Good link A Guy!
My System SpecsSystem Spec
25 Jun 2012   #5

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

The problem is of course that we don't have the knowledge to know any better. As for the insurance they try to sell you. They press it so hard that I guess they are making a good profit on it.
My System SpecsSystem Spec
25 Jun 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

They do indeed make a great profit on selling the extended warranties. Better then the profit margin on the TVs. But I'd say approx. 85-90% of my work is extended warranties, so I am a believer. With todays TV prices however, many are opting to take their chances. A Guy
My System SpecsSystem Spec
25 Jun 2012   #7

 
 

Quote   Quote: Originally Posted by A Guy View Post
They do indeed make a great profit on selling the extended warranties. Better then the profit margin on the TVs. But I'd say approx. 85-90% of my work is extended warranties, so I am a believer. With todays TV prices however, many are opting to take their chances. A Guy
Too bad you're USA based
My System SpecsSystem Spec
25 Jun 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Why? You need a house call?

A Guy
My System SpecsSystem Spec
25 Jun 2012   #9

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by A Guy View Post
Why? You need a house call?

A Guy
You always seem to come up with the best retorts! Need any help on that trip?
My System SpecsSystem Spec
25 Jun 2012   #10

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by A Guy View Post
They do indeed make a great profit on selling the extended warranties. Better then the profit margin on the TVs. But I'd say approx. 85-90% of my work is extended warranties, so I am a believer. With todays TV prices however, many are opting to take their chances. A Guy
That'a what I did Bill and I've not had a problem with my last TV so far (4 years).
My System SpecsSystem Spec
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