If you have a normal warranty and did not pay extra for it, your calls may be routed to Asia, where you may face some language issues and where you may get varying degrees of a runaround.
That's my personal experience with replacing a failed Dell monitor a few years ago. It took me 11 calls in which I spoke with 10 different people. Unforgivable.
Hope for the best, prepare for the worst, try to keep your aggravation under control, etc.
If you happen to be connected to someone in the USA, you may have better luck.
Alienware stuff is expensive, so it may have a better level of support??