I had a great Dell Dimensions from 2004-2012. Received my Dell Inspiron 660 (64 bits) Computer August 21, 2012 which I purchased by phone from Dell in TX. Dell Solutions senior techs have been in my apartment 4 times and are unable to synch up Dell V525w printers with Dell's printer specialists' help in the Philippines. Techs have spent 8 1/2 hours unsuccesfully. Last person here was September 8. During the past week, my machine won't connect to the Internet. Everyone blamed everyone else. My ISP, Time Warner, at Dell's suggestion to me did diagnostics & tried giving me a new IP address. Didn't work. TW came up to my apartment and installed a new router, plugs, cords, etc. Still, no internet unless I disconnect router/modem from computer each time. McAfee, installed in Dell, had connectivity problems. They ran diagnostics & uninstalled McAfee. It didn't help. Then Dell tech did diagnostics. It didn't help. I asked for computer replacement. Dell tech Manager sent me to Customer Resolution. They won't replace computer. They told me I have two options - to download a new Operating System (which even the Dell Solutions tech was against, as were my techy friends - or a refund. I want a replacement. Now a new wrinkle...Windows Diagnostics is finding problems with the Gateway default and each time I want to connect to the internet after opening my computer, I have to run diagnostics, it says it detects problem,s then it gets to Gateway default not available, then I press something and the internet comes on. This is crazy. Who ever heard of a brand new Dell computer not connecting to two tries with new Dell V525 printers (they'll print & copy, but not scan)? Dell printer specialist also said my computer won't connect to the V725w. Great, huh? Right now, I'm connected to my 8-year old A920 Dell printer that prints and scans, but won't copy. My old Dell Dimension 2400 series lasted me from 2004-2012 without ever needing service...that's why I bought Dell. By the way, if I don't die from Dell aggravation and high blood pressure, on Tuesday, September 18, I turn 70. So I'm not as tech savvy as many, but I worked as a legal secretary and can do enough on a computer to suit me. I am not computer illiterate. However, at 70, I have spent over 100 hours trying to facilitate getting my new Dell computer to work. I'm weary, I'm older and all I ask is that Dell replace my computer with one that works (connects to the Internet and the 2nd new Dell printer that sits in its box on the floor of myliving room). I have case numbers up the kazoo and a Customer Resolution man who is rigid, inflexible and says I have two options and he decides on my options, none of which includes a new computer. I cannot believe Michael Dell and his senior staff want to kill an old lady and not stand behind the product. If this doesn't get resolved, I have to take a refund and walk over to the Apple Store on 67th and Broadway and start again. I live on Social Security and although Apple is great, it is a hardship to spend more money, but I can't live with a broken computer nor should I have to. I shall not be intimidated into downloading the operating system when everyone advises me not to.