Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Satellite TV IS CONFUSING ME.

21 Jun 2013   #1

Windows 7 Home Premium 64
 
 
Satellite TV IS CONFUSING ME.

I requested 1 additional TV hook up with a standard DVD from DirecTV (the only game in town). We already have 2 TVs hooked up and they work fine, local channels included. The installer is here and he brought a HD DVR and is now changing out the antenna to a HD receiver. The service rep says this is necessary in order to get local channels.

What.......????? We get local channels already. They assure me that there will be no additional charges....well, that will be a wait and see.

Can some one explain to me why the upgrade is necessary? Because if what they are telling me is correct it would seem that the other 2 DVRs should be upgraded as well. I am confused.
My System SpecsSystem Spec
22 Jun 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by jd50ae View Post
I requested 1 additional TV hook up with a standard DVD from DirecTV (the only game in town). We already have 2 TVs hooked up and they work fine, local channels included. The installer is here and he brought a HD DVR and is now changing out the antenna to a HD receiver. The service rep says this is necessary in order to get local channels.

What.......?????
It would of been at this point that I would have asked the installer if he would please double check the service ticket, and see if he was at the right address (your street address).

If it was the right address then I suspect the order was not written up properly, and I would have stopped the install until this was straightened out.

You can still call DirecTV (DTV) customer service to check into it, I'm checking my old cell phones to see if I still have the phone numbers that will keep you inside the continental United States, but I have to wait until they charge back up.
I'm not sure if these will help: DirecTV Phone Numbers - Compared | Fastest | Best | GetHuman.com

Did the installer arrive in a DTV marked van or was it unmarked? Unmarked means he was a sub-contractor.


Quote   Quote: Originally Posted by jd50ae View Post
We get local channels already. They assure me that there will be no additional charges....well, that will be a wait and see.

Can some one explain to me why the upgrade is necessary? Because if what they are telling me is correct it would seem that the other 2 DVRs should be upgraded as well. I am confused.
Unless DTV has some new policy I don't see the necessity of it, he may have only had the HD DVR on his truck and that's what you got just to satisfy the order and it needs the HD dish to make the HD DVR work properly.

Do you notice any black areas around the picture on your standard (SD) tv's?

We used to have DTV for 14years, back when it was Hughes USSB, about the only thing I didn't like was when it would get covered with snow in the Winter I'd have to go out and clean off the dish and I always knew when we were about to get hit with a bad thunderstorm in the Summer, if the storm was over 14,000feet we would lose the signal. We eventually switched to fios for better prices.

I'll post back after those old phones charge up and I can check them.


You may find answers here:
DIRECTV forum | DSLReports.com
DIRECTV users forum | DSLReports.com
The DIRECTV Forum |satelliteguys


Update:

I found that stay in the USA number for DTV: It's 1-800-942-2788, #8 on the GetHuman list
My System SpecsSystem Spec
Reply

Thread Tools



Similar help and support threads for2: Satellite TV IS CONFUSING ME.
Thread Forum
Solved Confusing info Browsers & Mail
i3 models confusing Hardware & Devices
SSD Performance Confusing Hardware & Devices
very confusing...and a little worrying...BSOD BSOD Help and Support
Help with confusing backup options Backup and Restore
A Confusing Help Performance & Maintenance
Very confusing problem Installation & Setup

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:49 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33