Yeah. I'm going to have to go with "you're lucky".
I owned an ASUS Rampage Extreme. I spent HOURS trying to find out who the hell to call. The number on the packaging was discontinued, the links just took you in circles, I refuse to buy anymore ASUS Products because of my experience with them. But thats just me.
Some people hate EVGA and think their CSR's are a load of crock, but again, opposite here.
Congrats though. I'm still waiting to hear back from there, 3 years later. No emails, even NewEgg couldn't give me the right number.