I have a rental apartment in Manchester UK where I often do a part time computer gig or two for a couple of UK clients - contract runs for about another year.
I get a Bill from the Water company that's totally at variance with my normal usage -- around 60 GBP for the quarter instead of a more usual 40 GBP -- this is a single persons apartment and I'm out or away a lot too - the 40 GBP is about average per quarter.
Anyway I query the bill -- after the usual hours waiting for those excruciating "Indian" or whatever call centres - I get some incomprehensible woman -- I'm never going to complain about Manchester or Scouse (Liverpool) dialects again !!! - - saying - we've "adjusted your Bill with an estimate because we think your Water meter is running too slow". !!!! ) And even if it were - it's THEIR piece of kit in any case so their responsibility).
Any complaints were futile as these wretched call centre people can't do anything apart from read from prepared scripts - so I found out the private address of the CEO and wrote saying "I'm very sorry that your business is doing so badly - and obviously going bankrupt so you need to find ways of borrowing money from poor individuals - and foreigners at that" and I was going to forward my comments to "Companies House" - CO registrations with request for them to CEASE trading as they would be trading illegally if going Bankrupt.
Two hours later a Directors car with a local MP and the CEO turned up at my apartment !!!! worried about a twitter feed I might put out about the company's financial position or other bad publicity - BBC TV Watchdog etc-- I explained the problem - and suggested that if they were short of money - at least they should send an engineer round to READ and CHECK the meter instead of giving the customer a stupid asinine excuse like "The Meter's rrunning slow".
Anyway I am getting a nice hospitality suite day out at Manchester Utd FC and I also got a 250 GBP compensation check -- job well done I think -- NEVER put up with B/S from utility companies - especially UK water companies -these are "Natural Monopolies" who make a FORTUNE -- OK that's not my issue - I like money too if I can get it - but it should be earned properly !!!..
(Always record calls to these sorts of people -- in UK True call is a good piece of kit to get).