I've had no service all morning, got up and hubby said the broadband's down, so I checked did a restart of the router then started to go through the steps shown on the computer to fix it. I lifted the receiver on the phone and had no dial tone. They give you an 0800 number to ring and tell you it wont cost from a BT Landline, silly people I don't have a landline.
Anyway phoned from my mobile and yes there is a fault and they'll send an engineer but if it's on my property it will cost me about £129, get a text to say it should be fixed by the 3rd April
I looked down the drive and saw a man at work road sign and cabling so went down the drive and saw just down the road men replacing a pole and working on the wiring that had been on it. I asked one of them if he was BT and he said yes they had been there since 7am changing the pole, give them another hour or so and we should be back on, service was resumed just before 2 o'clock.
What makes me laugh is that obviously BT knew the work was being done on the pole so service would be interrupted so why not say when I phoned that was the problem instead of yes there's a problem we'll get onto it and it should be fixed by the 3rd April.