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Windows 7: HTC Sync Manager

24 Nov 2013   #1

Linux Zorin OS x64, Win 7 Pro x64, Chalet OS x64, Linux Light x86
HTC Sync Manager

I have had no luck with this app at all (installs but wont work), tried running in compat mode, run as Admin, and on two versions of Windows 7 (2bit and 64bit) in the end I gave up and now use SnapPea tha works great !

Anyone else had problems with HTC Sync Manager ?

My System SpecsSystem Spec
24 Nov 2013   #2

Microsoft Community Contributor Award Recipient


Have you been through all these troubleshooting steps?

Step 1. To exclude issues caused by computer settings, we suggest restarting your computer and try it again.

Step 2. Please make sure you are using the latest HTC Sync Manager. (click "三" icon at the right upper corner in HTC Sync Manager screen > Check for updates)

Step 3. To exclude the possibility of conflicts from 3rd party applications, please try restarting your phone by press and hold the "POWER" button > choose "Restart" in Phone options pop up window.

Step 4. Plesae make sure "USB debugging" mode is turned on. (Slide the Notifications panel open, and then tap Settings > Developer options > USB debugging)

Step 5. Please make sure there is no obstructions between your USB cable and the USB port, and try a different USB cable with a different USB port.

Step 6. Please check if there is a "My HTC" device shown on your computer. (On your computer, right click on "Computer" icon > property > choose "Device manager" > Android USB Device) If you can't find "My HTC" on your computer, please uninstall the synchronize software from your PC then reinstall it again.

Step 7. If you could see your phone as the portable device on your PC, but there is still no "Android USB Device" in "Device manager", please try to manually update the driver for your phone. (Expand "Portable Devices" in "Device Manager" > Right click on your phone's name or "MTP USB Device" > Update driver software > Select “Browse my computer for driver software” > Tap “Let me pick from a list of device drivers on my computer” > Don’t check “Show the compatible hardware” > Select Standard USB main controller > Select USB composite device in the right hand side list as the screen shot below and then click Next > After you click Next, if there is Warning message window pop up, please choose Yes.
My System SpecsSystem Spec
24 Nov 2013   #3

Windows 7 Professional x64 Sp1

Because its an android, there is no reason for software.

Just use it like a flash drive. Thats how I use mine. Pictures are stored in the dcim folder, you can create a folder called music if you want, and just do simple drag and drop.
My System SpecsSystem Spec

26 Nov 2013   #4
Joan Archer

Windows 7 Ultimate SP1 32 bit/Windows 10 64bit

Not used my HTC for quite awhile but I had no trouble using it with my Windows 7 machine, but for photo's I always use Dropbox, the free version. I still use Dropbox now I have my Lumia even though initially the photos go to my Skydrive account, even though I can't get them to share in other places, I've never had a problem with Dropbox on any of my phones.

I've never heard of SnapPea.
My System SpecsSystem Spec

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