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Windows 7: Can slow interent be a sign of a modem going bad?

04 Jul 2015   #11
Lady Fitzgerald

Win 7 Ultimate 64 bit
 
 

A bad connection in the landline inside or where it comes into your home could cause the problem. check all connections you can find for looseness or corrosion.

Also, check to see if any of your closest neighbors are having problems with their internet speeds. If so, get back with your ISP (I'm guessing if the modem has a QUEST label on it, you are probably with Century Link). If you are renting your modem, ask them to upgrade it to see if that is the problem. After all, they own the modem and are making a mint off the modem rental so they should take responsibility for it.
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04 Jul 2015   #12
GokAy

Windows 7 Ultimate x64 SP1
 
 

The second test you did 10.05/0.77 is normal (as you said 1.0-1.2 MB/s). Download being slow consists of many factors including line congestion and server load. If you get 10 Mb/s speedtest I would see no problem with your connection.

Are you the only one using the connection? Is your wireless (if you have it enabled) password protected? Next time this happens, stop using PC and watch leds for your router/modem. Do you see any activity?
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04 Jul 2015   #13
NobodyIsHome

Windows 7 Home Premium 32-bit
 
 

Thanks everyone for the ideas/suggestions. Apparently, the problem is solved. I took a can of air and blew into all the modem's vents (I unplugged it first, of course). After plugging it back in, I got my download speed of 1.0 - 1.2 m/sec back. I can't believe some dust on the inside of the modem caused the slow down, but evidently that was the problem. Or it was just a weird coincidence.
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04 Jul 2015   #14
GokAy

Windows 7 Ultimate x64 SP1
 
 

For future reference if SpeedTest shows 10Mb/s, that is equal to 1.0-1.2MB/s (divide 10 by 8 and subtract some for overhead).
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04 Jul 2015   #15
Dude

Windows 10 Pro X64
 
 

Glad that dusting helped, keep us posted
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04 Jul 2015   #16
NobodyIsHome

Windows 7 Home Premium 32-bit
 
 

Quote:
For future reference if SpeedTest shows 10Mb/s, that is equal to 1.0-1.2MB/s (divide 10 by 8 and subtract some for overhead).
Even though speedtest said my speed was 10Mb/s, I still was only getting around 100 - 200 kb/sec on downloads, until I blew out the modem. Which makes sense I guess since the problem was dust inside my modem, and not the connection speed itself. But thanks for the info; now I know the next time I do a speed test it should be around 10 m/sec.
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04 Jul 2015   #17
GokAy

Windows 7 Ultimate x64 SP1
 
 

Even though not relevant anymore, how much is your download from that site now?

I don't buy the problem was with modem, when SpeedTest was giving top speed. It is still good that you cleaned it, don't get me wrong. I just think your reasoning is wrong, and shouldn't base your judgement on a random download site. You can select a distant server (on the other part of the world) in Speedtest and it should still download at full speed with not so good ping values. Of course this depends on the server you connect to, however most servers should support your speed.

This is how I do it:
- If I sense any slow downs, I test with SpeedTest
- if it is indeed slow, I test with another SpeedTest server (sometimes servers need a restart :P)
- I also test with my laptop or phone (all smart phones have Speedtest apps) to rule out problem with computer
- if still slow, I reset my modem (it is a modem/router combo), when I had separate modem and router I used to reset them both. Then run another SpeedTest
- if still slow, I call my ISP's technical assistance service
- sometimes they re-apply some settings and all turn alright, sometimes it happens to be a regional problem (usually fixed in a couple of hours), if it is not fixed by any of these, ISP technicians come within 5 hours of my call and see if anything is wrong inside the home.

I hope this clears some confusion.
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04 Jul 2015   #18
NobodyIsHome

Windows 7 Home Premium 32-bit
 
 

Hi GokAy, went back to speedtest and got this: 9.08 download | 0.65 upload. Since the numbers were lower, I started a couple of downloads from different sites, and the speed was once again down to 250 kb/sec. Now I don't know what to think. Should I just buy a new modem?

[And is there a way to unmark a topic as solved?]
My System SpecsSystem Spec
04 Jul 2015   #19
Dude

Windows 10 Pro X64
 
 

At the beginning of the thread where you clicked solved you can click again to mark unsolved.

Try a different browser and see if the speed is different.
My System SpecsSystem Spec
04 Jul 2015   #20
GokAy

Windows 7 Ultimate x64 SP1
 
 

Yeah, browser can change results, I get best results with IE (talking about SpeedTest here). 9 down can be normal where you live (depending on peak times, and since today is holiday), depends on what other are doing.

NobodyIsHome, where are you trying to download from, can you give a link please?

Try other download sites, ones that are known to offer fast downloads.
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