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Windows 7: Can slow interent be a sign of a modem going bad?

01 Jul 2015   #1
NobodyIsHome

Windows 7 Home Premium 32-bit
 
 
Can slow interent be a sign of a modem going bad?

My internet has been running slow for about a week, so I called up my ISP, and after doing a few things the rep told me everything was fine on their end. So I asked her, what then could be causing my internet to be running so slow? (On downloads I used to get 1.0 - 1.2 megs/sec, but am currently only getting anywhere from 50 - 250 ks/second). She told me it most likely is my modem going bad. It is about 4 years old now, which I suppose is getting close to its end-of-life. But I've never heard before that a slow running internet could be a sign of modem going bad (I always thought it would just conk-out when it dies). Does anyone know if that's true, or does this rep not know what she's talking about? Oh, and I should mention my computer is connected to the modem via a cable, not by wireless.
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01 Jul 2015   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

When an ISP rep tells you all is well at their end it often means they have no idea what they are talking about. I have had problems with mine & they always inform me that it's either my modem or something else, but as I have wireless broadband & I then inform then that my mobile phone won't work either they then start to look further & the most frequent cause has been their broadcast tower. In one case they actually supplied me with a new modem which was completely unnecessary as it was their problem again.

It always amusing to hear them say it seems to a problem at your end & not at our end.
My System SpecsSystem Spec
04 Jul 2015   #3
RoasterMen

Windows 10 Pro 64-bit
 
 

It's either their tower communicating slow as hell or the traffic on the line is heavy. Were there times that your internet speed goes at desired?
My System SpecsSystem Spec
.

04 Jul 2015   #4
GokAy

Windows 7 Ultimate x64 SP1
 
 

Did you check speeds wih SpeedTest.net?

You can try factory resetting your modem (and/or router). My 5 year old Motorola cable modem was working like a clock when I had to replace it with a Docsis 3 modem 1.5 months ago.
My System SpecsSystem Spec
04 Jul 2015   #5
NobodyIsHome

Windows 7 Home Premium 32-bit
 
 

Quote:
RoasterMen wrote:
It's either their tower communicating slow as hell or the traffic on the line is heavy. Were there times that your internet speed goes at desired?
No, it has never yet gotten back to where it used to be.

Quote:
GokAy wrote:
Did you check speeds wih SpeedTest.net?
Yes, twice. The first result I got was: download 6.64 | upload 0.43. Then I did it again after unplugging the modem, plugging it back in, and rebooting the computer, and then got: download 10.06 | upload 0.77. Then I tested a download, but it still ran very slow.

I'm beginning to think it is the modem. Does it sound that way?
My System SpecsSystem Spec
04 Jul 2015   #6
Dude

Windows 10 Pro X64
 
 

What modem do you have? I would say you should be using a docsis 3.0 cable modem at least. If it is an older gen, it may be the issue. I had the same problem a while back, and upgrading the modem fixed it

What's your Internet Speed? - Page 27
My System SpecsSystem Spec
04 Jul 2015   #7
NobodyIsHome

Windows 7 Home Premium 32-bit
 
 

It's an Actiontec, with the Quest brand name on the front. It's four years old.
My System SpecsSystem Spec
04 Jul 2015   #8
Dude

Windows 10 Pro X64
 
 

Who is your ISP? That modem sounds like a DSL modem
My System SpecsSystem Spec
04 Jul 2015   #9
NobodyIsHome

Windows 7 Home Premium 32-bit
 
 

It is a DSL modem.

In my first post I wrote that my computer is connected to the modem by a cable, not wireless. Sorry if that caused confusion. I should have wrote "connected to the (DSL) modem by an Ethernet cable, not by a wireless adapter" to avoid confusion.
My System SpecsSystem Spec
04 Jul 2015   #10
Dude

Windows 10 Pro X64
 
 

No problem, it would help us if you added your system specs completely, look here

System Info - See Your System Specs

I have not used DSL in a long time so I'm not sure of what else to tell you
My System SpecsSystem Spec
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