I apologize if this is the wrong section to post something like this, but it was the only one I could see that seemed appropriate. As helpful as people have been with my questions about windows seven, maybe I can have some help with this. On October 24th I took advantage of that windows seven student discount thing thinking it was a good deal. My internet connection is slow and doing the whole ISO thing seemed like a lot of work, so I wanted to play it safe and order the disc along with it. I had read several post from people on here a couple days about receiving emails saying their discs had been shipped. It was nearly a week later so I sent an email asking about the status of mine. I received what was probably a copy and pasted thing from somewhere on their website telling me the arrival time for your order is 7-14 days and to contact them if it is not here by then. Ok, thats nice, but I wasn't asking about arrival time, I asked about shipping and if my item had shipped yet. Again I get the same email signed by a different person. This continued on for about 4 emails no matter how many time I clarified it, so on the 5th email I had to get a little nasty and type in capital letters. about how I was asking for SHIPPING! and how it had to ship in order for it to arrive in the 7-14 days I've gotten told about 4 times then. I get another email saying my disc had been shipped on October 24th and if it wasn't there in 7-14 days to contact them. Now there are two things wrong with that:
1. The 24th was the SAME day I ordered it, which sounded kind of ridiculous to me, as I order many things online and they NEVER ship the same day I order them.
2. It says on their website things ordered on Saturday or Sunday will be shipped the following Monday, the 24th was a Saturday.
I stated both of those things in my next email and again got the same message emailed back to me. Keep in mind at this point all my emails are being signed by a different person, and as to if they're actually getting read fully is debatable. So I decided to wait the 7-14 days out. On November 7th it was the 14th day, no disc yet. I emailed them again and told them I was told that my disc supposedly shipped on October 24th and to contact you if it was not here in 7-14 days, today is the 14th day and it was not here. I get an email AGAIN stating what day I ordered it, when it was shipped and that it should be here on November 12th. Finally! my damn disc will be here, this crisis should be over now right? Nope! Last night I get an email saying my disc has been shipped. WTF?! You've been telling me in like 12 emails now that it was shipped on the On October 24th! So I emailed them this morning, I got pretty nasty again and told them how I was told SEVERAL times that it had shipped on October 24th and was also told that it should be on here November 12th! The next email I get just says that it was shipped yesterday and should be here on November 24th. Ok, I'm fed up with this! I thought I was getting a good deal by getting it for really cheap, but I would had gladly payed over a 100 bucks for this damned thing at a store if I knew I was gona have to deal with this and wait a WHOLE MONTH after I ordered the thing assuming I wasn't lied too again this time.
I can't file a complaint through the Better BusinessBureau because they won't do anything unless it involved me loosing money in some way. Does anyone know of some other group or agency I can report this too, or is there really anything I can do about it?