I got my laptop @ the end of July, I had been using windows 7 beta on a HP netbook and loved it so installed the beta on the laptop. I read a paper in the box about getting windows 7 free after release. I followed the rules and applied, Got an e-mail I was denied.
I got a better scanner for to copy the sales slip and try applying again. this time I was accepted. Well I got a email stating my tracking number and I checked out the link they provided, nothing, so I emailed asking why the tracking number came up like it didn't exist. no response 10 days later 2 upgrade DVD's are in my mail. Great only issue back to 32bit software.
2 days later I get an automated e-mail asking about my experience with the whole process. Well I had just taken 30MG of morphine and well shouldn't have been at the keyboard. I said "
why 32bit? this laptop is 64bit and yet you limit me and other users to 32
software. doesn't make sense and now I have a useless copy of windows 7 glad
it was free."
Today I got a response back,
This is in response to your email regarding the Windows 7 Upgrade Program. We have recreated you a new order. Your new Order# 22205****5. You will not see the change for Windows 7 Premium 64-bit but it has been updated.
I never thought those email were read by anyone and I sure didn't think they would go as far as sending me a 64bit version after basicly being rude. I think HP just became the best in class for customer support.