Just a couple of points CH-1 page 13 and 14:
On 7 (and, if I remember correctly also on Vista), you rt click Taskbar or Start Orb and select PROPERTIES then select Start menu Tab to get to customize.
Also, on 7 - the snipping tool is separate - you can use it even if you uninstalled Tablet pc ( tho. Faststone Capture is better).
CH1-Page 19. You need to rt click the top border
of command window to Select Mark.
CH2 -page 4. I notice no difference in the size of each shadow copy between Vista and 7.
CH2-page 15. It might be easier to get them to run checkdisk from windows gui - rt click the drive>Properties>Tools.
I think you may be asking a little too much of them - using Process Explorer, etc.
Some free apps. they may find useful are the Windows Access Panel:
Windows Access Panel
And Fix Windows utility: