Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Advice to Thread Starters

04 Jan 2010   #11

Windows 7 Ultimate SP1 32 bit/Windows 8.1 64bit
 
 

Quote   Quote: Originally Posted by dooglo View Post
Quote   Quote: Originally Posted by smarteyeball View Post


As for Google, how do you think they get here to begin with
I realize that. But if people would take the time, have patience, and read through the results of a good google search or site search, they will no doubtedly come to an answer to their question with out the use of such headings.

But, I know people don't have patience and don't think. They just see the forum and jump right in with a question.

Sorry for stating obvious, but had to.

D.
Don't forget most of the time they are in a panic and doing something calm like searching is the last thing on their minds, the machine is not doing what they think it should, after all they are not IT Technician, so they find a forum that looks like it may be helpful and just blurt out their problem hoping for the best.

If I answer one of these and don't really know the answer I tend to throw out ideas that may jog their memory about something they did, I tell them if they can post back with more information there will be someone who can help them.
I find this tends to work more often than not and it gives the experts something to work on.
My System SpecsSystem Spec
05 Jan 2010   #12

Windows XP - Now Windows 7 Home Premium (64-bit).
 
 

Smarteye makes some excellent points; also a lot of it has to do with using the correct terminology. I am not trying to sound disparaging but screenshots accompanying text do help IMO.
My System SpecsSystem Spec
05 Jan 2010   #13

Windows 8.1 Pro
 
 

Reading the How To Ask For Help sticky in the General forums helps as well
My System SpecsSystem Spec
05 Jan 2010   #14
Microsoft MVP

Win 7 Ultimate x64
 
 



My System SpecsSystem Spec
05 Jan 2010   #15

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by smarteyeball View Post
I touched on this in another thread on a another forum:

Basically, "Help! - Urgent! " titles are hooks. Intentionally or naively, they grab your attention. Admit it, you see a title like that and you can't help but check it out.

The majority of the time, the poster is unaware that titles like this are a PITA.

However, for the most part, they simply do not know any better.

Since a lot of people 'stumble' across a forum in an effort to seek help for a particular issue, they are unaware of the 'etiquette' involved; since by and large, tech forums are a completely new experience for them.

Part of this ignorance is not knowing that system specs, or even which version of Windows they have, aren't even considered important when requiring others to help them.

The common mindset is "Computer not working! I want it fixed now! How?"


Unfortunately, entertaining the idea of magic and mind reading is not part of that mindset that is expected from tech sites.


The problem with initially succinctly and accurately explaining the issue involved with all the pertinent details is that it tends to 'scare' off any potential helpers who are unsure of how to offer any advice. This negates 'out of the box' thinking that can sometimes lead to the root of the problem.


My personal style when dealing with unknown problems is to ask seemingly vagueinfo mining questions in an effort to encourage and elicit further information that at the time may seem innocuous, but can often be an underlying factor in helping resolve the root of the problem.

This also has the added bonus of avoiding well meaning, but ultimately confusing and incorrect advice offered by others that only leads to further complicate the OP and confound the issue.


My method does not always work for a variety of reasons, but when it does - it can be very beneficial for all concerned. Even if I don't know the answer, somebody else who has picked up on my line of reasoning may have the key that solves it.


As for Google, how do you think they get here to begin with
Damn! That is probably the MOST logical and well stated post I've seen--no disrespect to anyone.

Your last sentence--that is how I found Vista Forums.
My System SpecsSystem Spec
06 Jan 2010   #16

Window 7 Pro 64 Bit
 
 

Quote   Quote: Originally Posted by mpcrsc562 View Post
Quote   Quote: Originally Posted by smarteyeball View Post
I touched on this in another thread on a another forum:

Basically, "Help! - Urgent! " titles are hooks. Intentionally or naively, they grab your attention. Admit it, you see a title like that and you can't help but check it out.

The majority of the time, the poster is unaware that titles like this are a PITA.

However, for the most part, they simply do not know any better.

Since a lot of people 'stumble' across a forum in an effort to seek help for a particular issue, they are unaware of the 'etiquette' involved; since by and large, tech forums are a completely new experience for them.

Part of this ignorance is not knowing that system specs, or even which version of Windows they have, aren't even considered important when requiring others to help them.

The common mindset is "Computer not working! I want it fixed now! How?"


Unfortunately, entertaining the idea of magic and mind reading is not part of that mindset that is expected from tech sites.


The problem with initially succinctly and accurately explaining the issue involved with all the pertinent details is that it tends to 'scare' off any potential helpers who are unsure of how to offer any advice. This negates 'out of the box' thinking that can sometimes lead to the root of the problem.


My personal style when dealing with unknown problems is to ask seemingly vagueinfo mining questions in an effort to encourage and elicit further information that at the time may seem innocuous, but can often be an underlying factor in helping resolve the root of the problem.

This also has the added bonus of avoiding well meaning, but ultimately confusing and incorrect advice offered by others that only leads to further complicate the OP and confound the issue.


My method does not always work for a variety of reasons, but when it does - it can be very beneficial for all concerned. Even if I don't know the answer, somebody else who has picked up on my line of reasoning may have the key that solves it.


As for Google, how do you think they get here to begin with
Damn! That is probably the MOST logical and well stated post I've seen--no disrespect to anyone.

Your last sentence--that is how I found Vista Forums.

Very true. But I also searched around the site before I asked questions.
My System SpecsSystem Spec
Reply

Thread Tools



Similar help and support threads for2: Advice to Thread Starters
Thread Forum
What is a thread? (On a CPU) Chillout Room
How'd you get here Thread Chillout Room
The WoW Thread Gaming
Why do some thread starters do not report (...)?! Chillout Room

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:47 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33