I have not seen this email, however I did find information on it online at Cho v. Seagate Technology (US) Holdings, Inc.
. I think this is a case of binary vs decimal and the average person who doesn't care and or bother to understand how things may work. The sticker on my car may say I get 35mpg highway however that would be unlikely even under optimal conditions. If segate should be sued for anything maybe it should be for the number of faulty drives I've seen in the past year.
I do think it would be easier on the average home user if hard drive sizes were posted on the drive in decimal and not binary. However I know this is not feasable as there are more factors into the capacity of a hard drive such as the filesystem used, allocation unit size in the filesystem clustering, and also how the BIOS itself recognises the drive and intreprets it.