Ok so I was using the online chat customer support for Comcast asking about our account and why I had an extra IP address. I remember our family added it, but it makes no sense since I only use one modem and this is a home account. So during the chat I asked her if I was benefiting from this & she tells me yeah and I then ask in what way. A moment later she leaves the chat and and like a minute later I have no internet and I'm being redirected to a comcast page telling me to activate my account. WTF? I had to call customer service and reactivate my account and remove the additional IP address and I upgraded our internet one step up. Talk about a bad apple in the customer service. The service rep on the phone was courteous and very helpful while the lady in the Comcast chat room was a complete idiot. The phone rep sent a complaint of our little chat to management so hopefully she gets severely disciplined or terminated. What the hell kind of customer support goes and cuts off my internet. I could tell immediately in the chat online this rep was not a tech savvy at all. I couldn't believe she did that. I'm still shocked. Usually I have a good experience on Chat support. I'd switch but you know the whole internet monopoly thing in the small town I live in. Plus the was my first incredibly rude encounter from a customer support.