Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Wierd Comcast customer service rant

18 May 2010   #1
metalmania31

Windows 7 Pro 64bit build 7601 SP1
 
 
Wierd Comcast customer service rant

Ok so I was using the online chat customer support for Comcast asking about our account and why I had an extra IP address. I remember our family added it, but it makes no sense since I only use one modem and this is a home account. So during the chat I asked her if I was benefiting from this & she tells me yeah and I then ask in what way. A moment later she leaves the chat and and like a minute later I have no internet and I'm being redirected to a comcast page telling me to activate my account. WTF? I had to call customer service and reactivate my account and remove the additional IP address and I upgraded our internet one step up. Talk about a bad apple in the customer service. The service rep on the phone was courteous and very helpful while the lady in the Comcast chat room was a complete idiot. The phone rep sent a complaint of our little chat to management so hopefully she gets severely disciplined or terminated. What the hell kind of customer support goes and cuts off my internet. I could tell immediately in the chat online this rep was not a tech savvy at all. I couldn't believe she did that. I'm still shocked. Usually I have a good experience on Chat support. I'd switch but you know the whole internet monopoly thing in the small town I live in. Plus the was my first incredibly rude encounter from a customer support.
My System SpecsSystem Spec
18 May 2010   #2
pparks1

Windows 7 Ultimate x64
 
 

I hate Comcast and will use any other provider if I have a choice. While my services were fine when they worked, when they didn't work...dealing with Comcast was an absolute nightmare.
My System SpecsSystem Spec
25 May 2010   #3
jim84

Windows 7 Home Premium 64-bit
 
 

That's pretty bad. It's too bad you don't have choices. I want to switch ISP's but I was stupid and registered all my accounts around the web to my isp provided email address and don't want to have to change them all...
My System SpecsSystem Spec
.


25 May 2010   #4
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Quote   Quote: Originally Posted by pparks1 View Post
I hate Comcast and will use any other provider if I have a choice. While my services were fine when they worked, when they didn't work...dealing with Comcast was an absolute nightmare.
I have heard that from a lot of folks.
My System SpecsSystem Spec
Reply

Thread Tools



Similar help and support threads
Thread Forum
EA Games and thier horrible customer service.
So I had a copy of SimCity box ship to me with a defective disk about 3 months ago. I ran through a gauntlet of customer service and finally ended up at EA games. The guy on chat support tried his best, but in the end had to concede that the game was defective. He gave me a discount code for my...
Gaming
Dell Customer Service
I am doing a project for one of classes and we have to pick a company and identify a problem with that company and propose a solution for said problem. I chose Dell's customer service and I was just hoping that some of you could share your experiences with Dell's customer service, good or bad....
Chillout Room
Announcing the Windows Vista and Windows Server 2008 Service Pack 2 Customer Preview
More...
News

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:32.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App