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Windows 7: Wierd Comcast customer service rant

18 May 2010   #1

Windows 7 Pro 64bit build 7601 SP1
 
 
Wierd Comcast customer service rant

Ok so I was using the online chat customer support for Comcast asking about our account and why I had an extra IP address. I remember our family added it, but it makes no sense since I only use one modem and this is a home account. So during the chat I asked her if I was benefiting from this & she tells me yeah and I then ask in what way. A moment later she leaves the chat and and like a minute later I have no internet and I'm being redirected to a comcast page telling me to activate my account. WTF? I had to call customer service and reactivate my account and remove the additional IP address and I upgraded our internet one step up. Talk about a bad apple in the customer service. The service rep on the phone was courteous and very helpful while the lady in the Comcast chat room was a complete idiot. The phone rep sent a complaint of our little chat to management so hopefully she gets severely disciplined or terminated. What the hell kind of customer support goes and cuts off my internet. I could tell immediately in the chat online this rep was not a tech savvy at all. I couldn't believe she did that. I'm still shocked. Usually I have a good experience on Chat support. I'd switch but you know the whole internet monopoly thing in the small town I live in. Plus the was my first incredibly rude encounter from a customer support.
My System SpecsSystem Spec
18 May 2010   #2

Windows 7 Ultimate x64
 
 

I hate Comcast and will use any other provider if I have a choice. While my services were fine when they worked, when they didn't work...dealing with Comcast was an absolute nightmare.
My System SpecsSystem Spec
25 May 2010   #3

Windows 7 Home Premium 64-bit
 
 

That's pretty bad. It's too bad you don't have choices. I want to switch ISP's but I was stupid and registered all my accounts around the web to my isp provided email address and don't want to have to change them all...
My System SpecsSystem Spec
25 May 2010   #4

Windows 7 Ultimate 32 bit
 
 

Quote   Quote: Originally Posted by pparks1 View Post
I hate Comcast and will use any other provider if I have a choice. While my services were fine when they worked, when they didn't work...dealing with Comcast was an absolute nightmare.
I have heard that from a lot of folks.
My System SpecsSystem Spec
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