Quote: Originally Posted by noyb
My wife deals at Kay's she's telling me that you can return it in 30 days ...
She thinks 30 days ??
After that, If you didn't get the extended warranty .. Your Outa luck.
You'll need to know (and prove) how old it was when you first complained.
She always gets the warranty .. and has never had a problem ..
other than their records .. But she keeps all copies.
If you take more than one in at a time .. They get confused easily...
and it may take several days to get them unconfused.
It was a custom setting, thus the higher price tag. The 30-day return policy is not available on custom settings. But we didn't want a refund or to return it. We wanted it fixed. We took it in to get them to replace the diamond and they wouldn't. We had it inspected on three different occasions, but they gave us no paperwork or even recorded it in the system I guess. So we kept persuing this and trying to get them to repair it.
I am still very upset about this and its not helping my anxiety.
Thanks Noyb and everyone else for your support. I am not meaning to rant or hijack this thread.
On Topic: Today I am still not happy with Kay's....