Quote: Originally Posted by Thorsen
Thanks for the offer, but I found another solution. I might be able to do this, but I don't know if anyone will even call me to try and resolve. I will see what BBB result is. Kay claims I am out of warranty and I am not. I don't know what to do now....
A chain store cannot afford to have its reputation damaged by a single store manager. So Doc's suggestion holds good promise for you to reach a resolution. A letter and email to the Kay Corporate Office, done with respect and including the reports of the other jewelers who inspected the diamond gives them the tools they need. They could even revoke the franchise if this store manager is violating Kay policy.
Speaking out, you would be doing Kay a public service. No successful company can ignore that (even though greedy and misguided individuals might).