Today [4]

LADYPINKtomato1 said:

Sorry I've not been around lately.. way too much going on here..
I'll try to correct this .. during this week.
Dennis you make me laugh .. what can I say... thanks for noticing my absence.

We missed you!!!

CarlTR6 said:

LADYPINKtomato1 said:

Sorry I've not been around lately.. way too much going on here..
I'll try to correct this .. during this week.
Dennis you make me laugh .. what can I say... thanks for noticing my absence.

We missed you!!!

Carl hello ...Nice to see you today also.. thanks for missing me.. I've missed you all as well.. so little time at night to do anything..days went by .. when I never made it to the pc.
Enjoy your evening..

Barman58 said:

noyb said:

Does this mean being a crook and running a scam is ethical ??

Probably, but only if you're a lawyer

Exactly!

noyb said:

Might want to be careful ... There's always a chance at a slander response.
Might be better to keep it in official channels.

That is a good point and good advice.

LADYPINKtomato1 said:

CarlTR6 said:

LADYPINKtomato1 said:

Sorry I've not been around lately.. way too much going on here..
I'll try to correct this .. during this week.
Dennis you make me laugh .. what can I say... thanks for noticing my absence.

We missed you!!!

Carl hello ...Nice to see you today also.. thanks for missing me.. I've missed you all as well.. so little time at night to do anything..days went by .. when I never made it to the pc.
Enjoy your evening..

We noticed you hadn't been brightening up the forums as much. Good to see it is that "real life" thing we hear about every so often. Welcome back M'Lady

A Guy

LADYPINKtomato1 said:

CarlTR6 said:

LADYPINKtomato1 said:

Sorry I've not been around lately.. way too much going on here..
I'll try to correct this .. during this week.
Dennis you make me laugh .. what can I say... thanks for noticing my absence.

We missed you!!!

Carl hello ...Nice to see you today also.. thanks for missing me.. I've missed you all as well.. so little time at night to do anything..days went by .. when I never made it to the pc.
Enjoy your evening..

You mean there is life out in the real world?
Nice to see you LPt.

Thorsen said:

Jewerly actually. worst customer service in the world.....

Heres what happened: (Mods if you feel inappropriate, please remove. I am peeved though....)

I purchased a $3000 ring for my wife with a 1/2 karate center diamond. When I proposed to my wife, the same night, she noticed a line in it. We looked and it was a definite crack. We took it in and one person said it was a crack. Another said it was not a crack and nothing would be done about it. We had them cleaned and checked as we were supposed to, but there is no documentation on their system about the cleanings. (Now I find out this) We told them straight off that it was cracked from the get-go. We have been told off on multiple occasions that nothing would be done.

So I brought it in to finally get this resolved after having another Jewelry store confirm that it is a crack. The people at the store would not honor the warranty as there was no documentation. Today I demanded they fix it or they would loose my business and anyone elses that I can influence. The manager didn't care about any of this or call anyone higher up to see what could be done. Nothing.

So Their moto on the flyer is

"Your Total Satisfaction is our #1 Goal"

But its not. Their business is exactly that. Just business. They don't care about their customers one bit. Nor are they worried about satisfying anyone.

So the customer service # is 800-877-8812

We called and they said that in order to have a claim or any hope of getting any resolution to this, we would need print outs of all of the services rendered as proof. The customer is required of this. not the business. So even though these should be in the database, they didn't log any of it and we didn't know to get printouts. So the manager and customer support has blamed us for the inability to get this replaced. No fault on their part.

Really I don't know how any of these people sleep at night except that they obviously have no ethics on this level.

I do not believe what I have just read here. It is the worst customer service I have ever come across so far.

Anyway, I went to job-search people this morning and done some shopping Hastings, before coming home.

Love Windows 7 said:

I do not believe what I have just read here. It is the worst customer service I have ever come across so far.

That is pretty bad.... I have a quite bad story too though on the subject of Customer Service:

This time last year, I was searching for a new ISP. I ended up going with Virgin Media, because it sounded too good to be true: Unlimited Downloads, Free upgrade to ADSL2+ (most companies charge you extra) Free customer service support for £30pcm including Telephone. Amazing value I thought, so I went and signed up.

What I didn't realise, was that VM were massively over subscribed, and every evening at precisely 7pm speeds would drop to just 512Kbps. Not contention, because I know what contention looks like on my line, it literally jumps speed every minute or so, depending on server load, this was 512Kbps dead, until midnight when it would recover by 512Kbps per half an hour (exactly) until it hit my full speed

Anyway, when I phoned up to explain this issue to them, I got someone who obviously had no idea how the product he was "supporting" worked. I actually had to explain to him how contention works.... Unfortunately, it quickly emerged after several conversations with other tech support staff that this was the general level of knowledge in their team.

They were promising to have it fixed by the end of the week, for no less than 5 weeks... suffice to say it never happened, in fact I think that the issue is still ongoing to this day.

To make matters worse, they sent me a dodgy router that was dropping out every few minutes, and this skyrocketed my SNR. When I asked them to reset it the bloke had absolutely no idea what I was going on about. Again, I ended up educating their "highly trained technical support staff" and then he STILL couldn't do it.

Eventually, I got out of my contract scott free, on the basis of "failure to provide a minimum amount of service" (God Bless them actually putting that into their T+C's) and went with Plusnet who are basically everything that VM is not.

Then my bill came through from VM, for £200, because they had messed up my Phone Bills, charged me for calls to their suposedly "free" support number, and applied the cancellation fee anyway.

Suffice to say, I will not ever be buying anything with a certain Mr. Branson's face attached to it ever again

Exactly why I posted my story. I was shocked that Kay's kept no paperwork, didn't have our inspections in their system them told me I was responsible for the printouts and that was the only way that I could prove that I was still under warranty. They blamed me for this error.

BBB was my first shot as well, but I have not had a chance to go through that process. I will today. I wish every consumer knew about this, but unfortunately they don't.