A lot of years ago, we decided to upgrade from dial-up to dsl.
Our first dsl modem was a usb model, since we didn't know much about ethernet.
One time after the handbrake was unable to sort a problem with the modem, she contacted our isp.
After running through a variety of tests, etc, the guy (Richard) said to disconnect the usb cable.
Sally told him, if she did that, she would have to re-install the software again.
He said it would be alright and to go ahead and do it.
AARRRGGGGGHHHHH!!!!!!!!!!!! (sounds from the handbrake after proving she was right).
Ofcourse, in the end it did get sorted, including the re-install, so all was good.
From that day on, every time we needed tech support, we hung up after hearing: "Good afternoon, Richard speaking".