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Windows 7: Troubleshooting Explorer.exe Crashing Issues

16 Aug 2010   #1

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 
Troubleshooting Explorer.exe Crashing Issues

Troubleshooting Explorer.exe Crashing Issues



[info2]I have seen lot of scenarios where users posting Explorer.exe crashing or stopped working issues. After troubleshooting lot of issues I'm posting here some common fixes that might help.[/info2]

1. Most of the times the Explorer crashes due a bad or corrupt Context Menu the best way to troubleshoot is to download the ShellExView is an excellent tool to view and manage all installed shell extensions. The rule is to disable non-Microsoft context menu handlers *one-by-one* and verify if the problem is solved. If disabling one does not solve the problem, undo the disabled item and disable the next non-Microsoft handler. Do the same until the problem is solved and finally identify the culprit. Scroll right to see the Company Name column in ShellExView.

2. Then next thing to do is to run SFC /SCANNOW. The sfc /scannow command (System File Checker) scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed, or damaged versions with the correct versions if possible. Follow this document for further help SFC /SCANNOW Command - System File Checker

3. If these steps files the Create a New Windows Profile sometimes a corrupt Windows Profile. Follow this Microsoft document for more help in creating New Profile and moving the files Fix a corrupted user profile

4. If that fails then it might some some corrupt Windows Files that is causing the issue we could try to do a Repair Install. Follow this article for more info Repair Install

5. If you still have the problem we have to investigate more then download the below Registry file

Download : Registry Fix
  1. Right click on the .reg file and click on Merge.
  2. Click on the Run button in the Security Warning pop-up.
  3. Click on Continue (UAC), Yes, and OK when prompted.
Then once the Explorer crashes it will create a Dump File under C:\Localdump then follow this article Dump Files - Upload to SevenForums from Step 2

Thanks to Andre.Ziegler for creating the Registry file


Hope this helps,
Captain



Attached Files
File Type: reg WER_Explorer.reg (500 Bytes, 1270 views)
My System SpecsSystem Spec
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16 Aug 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Nice information, couple of days late for me

This was on my laptop, did #2 & #4, and no difference.

Clean install, fixed.
My System SpecsSystem Spec
16 Aug 2010   #3

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by Dave76 View Post
Nice information, couple of days late for me

This was on my laptop, did #2 & #4, and no difference.

Clean install, fixed.
That could be one of the Program that might have caused it that's why a Repair didn't fix it because if it's a third party Program that is corrupting Explorer.exe Repair won't fix it since Repair Install won't repair third party applications. Those scenarios the #5 would help in finding the culprit.
My System SpecsSystem Spec
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17 Aug 2010   #4

Windows 7 Ultimate 64 bit, Mac OS X 10.6
 
 

Great tutorial Mate! Lot of people in problem, will be helped with it
My System SpecsSystem Spec
17 Aug 2010   #5

Windows 7 Ultimate 32 bit
 
 

Good information, Captain Jack.
My System SpecsSystem Spec
17 Aug 2010   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Really nice information, Thanks from all Capt.
My System SpecsSystem Spec
17 Aug 2010   #7

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by nokian73me View Post
Great tutorial Mate! Lot of people in problem, will be helped with it
Quote   Quote: Originally Posted by CarlTR6 View Post
Good information, Captain Jack.
Quote   Quote: Originally Posted by richc46 View Post
Really nice information, Thanks from all Capt.
Thanks Abi, Carl and Rich !
My System SpecsSystem Spec
17 Aug 2010   #8

Microsoft Community Contributor Award Recipient

Windows 7 Pro 64 SP1
 
 

Excellent Capt., This will come in handy!
My System SpecsSystem Spec
17 Aug 2010   #9

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by derekimo View Post
Excellent Capt., This will come in handy!
Thanks Derek !
My System SpecsSystem Spec
17 Aug 2010   #10

Windows® 8 Pro (64-bit)
 
 

Good info Captain.
My System SpecsSystem Spec
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 Troubleshooting Explorer.exe Crashing Issues




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