Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Troubleshooting Explorer.exe Crashing Issues

16 Aug 2010   #1
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 
Troubleshooting Explorer.exe Crashing Issues

Troubleshooting Explorer.exe Crashing Issues



[info2]I have seen lot of scenarios where users posting Explorer.exe crashing or stopped working issues. After troubleshooting lot of issues I'm posting here some common fixes that might help.[/info2]

1. Most of the times the Explorer crashes due a bad or corrupt Context Menu the best way to troubleshoot is to download the ShellExView is an excellent tool to view and manage all installed shell extensions. The rule is to disable non-Microsoft context menu handlers *one-by-one* and verify if the problem is solved. If disabling one does not solve the problem, undo the disabled item and disable the next non-Microsoft handler. Do the same until the problem is solved and finally identify the culprit. Scroll right to see the Company Name column in ShellExView.

2. Then next thing to do is to run SFC /SCANNOW. The sfc /scannow command (System File Checker) scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed, or damaged versions with the correct versions if possible. Follow this document for further help SFC /SCANNOW Command - System File Checker

3. If these steps files the Create a New Windows Profile sometimes a corrupt Windows Profile. Follow this Microsoft document for more help in creating New Profile and moving the files Fix a corrupted user profile

4. If that fails then it might some some corrupt Windows Files that is causing the issue we could try to do a Repair Install. Follow this article for more info Repair Install

5. If you still have the problem we have to investigate more then download the below Registry file

Download : Registry Fix
  1. Right click on the .reg file and click on Merge.
  2. Click on the Run button in the Security Warning pop-up.
  3. Click on Continue (UAC), Yes, and OK when prompted.
Then once the Explorer crashes it will create a Dump File under C:\Localdump then follow this article Dump Files - Upload to SevenForums from Step 2

Thanks to Andre.Ziegler for creating the Registry file


Hope this helps,
Captain




Attached Files
File Type: reg WER_Explorer.reg (500 Bytes, 1703 views)
My System SpecsSystem Spec
.

16 Aug 2010   #2
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Nice information, couple of days late for me

This was on my laptop, did #2 & #4, and no difference.

Clean install, fixed.
My System SpecsSystem Spec
16 Aug 2010   #3
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by Dave76 View Post
Nice information, couple of days late for me

This was on my laptop, did #2 & #4, and no difference.

Clean install, fixed.
That could be one of the Program that might have caused it that's why a Repair didn't fix it because if it's a third party Program that is corrupting Explorer.exe Repair won't fix it since Repair Install won't repair third party applications. Those scenarios the #5 would help in finding the culprit.
My System SpecsSystem Spec
.


17 Aug 2010   #4
Abhishek Ghosh

Windows 7 Ultimate 64 bit, Mac OS X 10.6
 
 

Great tutorial Mate! Lot of people in problem, will be helped with it
My System SpecsSystem Spec
17 Aug 2010   #5
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Good information, Captain Jack.
My System SpecsSystem Spec
17 Aug 2010   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Really nice information, Thanks from all Capt.
My System SpecsSystem Spec
17 Aug 2010   #7
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by nokian73me View Post
Great tutorial Mate! Lot of people in problem, will be helped with it
Quote   Quote: Originally Posted by CarlTR6 View Post
Good information, Captain Jack.
Quote   Quote: Originally Posted by richc46 View Post
Really nice information, Thanks from all Capt.
Thanks Abi, Carl and Rich !
My System SpecsSystem Spec
17 Aug 2010   #8
derekimo

Microsoft Community Contributor Award Recipient

Windows 7 Pro 64 SP1
 
 

Excellent Capt., This will come in handy!
My System SpecsSystem Spec
17 Aug 2010   #9
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by derekimo View Post
Excellent Capt., This will come in handy!
Thanks Derek !
My System SpecsSystem Spec
17 Aug 2010   #10
Dinesh

Windows® 8 Pro (64-bit)
 
 

Good info Captain.
My System SpecsSystem Spec
Closed Thread

 Troubleshooting Explorer.exe Crashing Issues




Thread Tools





Similar help and support threads
Thread Forum
Random Lag, possibly explorer.Troubleshooting issues.
I am currently having issues with random lag on explorer and programs. What it is exactly doing is giving unresponsive for about 30 seconds on programs such as firefox, thunderbird, explorer.exe. Thought it may be a resource issue but doesnt appear to be. Here is the full version: I...
Performance & Maintenance
Internet Explorer issues Crashing on startup
ok so ive been having issues with spyware and adware over the last couple of days. i use internet exporer and google chrome at times. and in chrome i am getting a bunch of background advertisements.. well i downloaded and ran adware cleaner to try from a google search ran it it showed this...
Browsers & Mail
Troubleshooting Internet Explorer Issues
Troubleshooting Internet Explorer Issues You might have issues with Internet Explorer like not opening or crashing often not loading pages etc. Here are few troubleshooting steps that you can do to fix certain issue. 1. The first step which always you could try is to disable the add-ons...
Tutorials
SF IE Restorator - Troubleshooting General Issues with IE
SF IE Restorator - Troubleshooting General Issues with Internet Explorer This is small utility for Troubleshooting Internet Explorer issues. It will Flush DNS, Re-register concern dlls for Internet Explorer (3 different types 64-Bit, 32 Bit on 64-Bit OS and 32-Bit) Reset IE to Default settings,...
Tutorials
Help with troubleshooting (crashing with irresponsivness)
I've had my computer for a few years, and never have had this problem, but there it only one thing I can relate it too. The new windows update. Eversince the new windows update (I believe it was the one on Presidents Day..) my computer has been acting some someone else. First, it would freeze on...
BSOD Help and Support
General Troubleshooting to Fix WMP Issues
Windows 7 has some fine in-built diagnostic tools to help you trouble-shoot Windows Media Player issues, which you may be facing. To open these specific troubleshooting & diagnostic modules do the following: Type msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic in Start Search...
Music, Pictures & Video

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 01:00.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App