Troubleshooting Explorer.exe Crashing Issues
[info2]I have seen lot of scenarios where users posting Explorer.exe crashing or stopped working issues. After troubleshooting lot of issues I'm posting here some common fixes that might help.[/info2] 1.
Most of the times the Explorer crashes due a bad or corrupt Context Menu the best way to troubleshoot is to download the ShellExView
is an excellent tool to view and manage all installed shell extensions. The rule is to disable non-Microsoft context menu handlers *one-by-one* and verify if the problem is solved. If disabling one does not solve the problem, undo the disabled item and disable the next non-Microsoft handler. Do the same until the problem is solved and finally identify the culprit. Scroll right to see the Company Name
column in ShellExView. 2.
Then next thing to do is to run SFC /SCANNOW. The sfc /scannow
command (System File Checker) scans the integrity of all protected Windows 7
system files and replaces incorrect corrupted, changed, or damaged versions with the correct versions if possible. Follow this document for further help SFC /SCANNOW Command - System File Checker 3.
If these steps files the Create a New Windows Profile
sometimes a corrupt Windows Profile. Follow this Microsoft document for more help in creating New Profile and moving the files Fix a corrupted user profile 4.
If that fails then it might some some corrupt Windows Files that is causing the issue we could try to do a Repair Install. Follow this article for more info Repair Install 5.
If you still have the problem we have to investigate more then download the below Registry file
Download : Registry Fix
- Right click on the .reg file and click on Merge.
- Click on the Run button in the Security Warning pop-up.
- Click on Continue (UAC), Yes, and OK when prompted.
Then once the Explorer crashes it will create a Dump File under C:\Localdump
then follow this article Dump Files - Upload to SevenForums
from Step 2
Thanks to Andre.Ziegler
for creating the Registry file
Hope this helps,