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Windows 7: STOP 0x7F (UNEXPECTED_KERNEL_MODE_TRAP)

25 Feb 2011   #1

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 
STOP 0x7F and ZoneAlarm

STOP 0x7F (and Zonealarm), what to do...
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STOP 0x7F indicates if the system has ZoneAlarm installed - it is a known cause of BSOD with Windows 7. You may want to try this two options before you start removing ZoneAlarm.

1. Try these 4 Microsoft HotFix...
Microsoft has released 4 Microsoft HotFixes. These 4 Hotfix which I can neither verify or discount. It may work, it may not. (One is required after installing SP1 which is below how to install SP1.)

http://support.microsoft.com/kb/981889

http://support.microsoft.com/kb/981180

http://www.microsoft.com/downloads/e...a-eb5357d19df1 ONLY FOR 32-BIT!


2. Upgrade to SP1 and this HotFix
SP1 provides bug fixes, improvements, new features, enhancements and much more. If you wish to upgrade to SP1, use Windows Update or use Microsoft Download Center if you are installing SP1 on more then one computer

How to Install SP1: Learn how to install Windows 7 Service Pack 1 (SP1)

Then try this HotFix....
http://support.microsoft.com/?kbid=2502285

If those 2 steps still cause BSOD - then it is best to remove ZoneAlarm completely. Then use a different anti-virus/firewall software.




My System SpecsSystem Spec
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25 Feb 2011   #2

Win 8 Release candidate 8400
 
 

Nice Catch Dean, there seems to be a spate of these lately. Just remember to use the Hotfix before SP-1.


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My System SpecsSystem Spec
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 STOP 0x7F (UNEXPECTED_KERNEL_MODE_TRAP)





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