STOP 0x7F (UNEXPECTED_KERNEL_MODE_TRAP)


  1. Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       #1

    STOP 0x7F and ZoneAlarm


    STOP 0x7F (and Zonealarm), what to do...
    STOP 0x7F (UNEXPECTED_KERNEL_MODE_TRAP)-stop-errors_clip_image001.jpg

    STOP 0x7F indicates if the system has ZoneAlarm installed - it is a known cause of BSOD with Windows 7. You may want to try this two options before you start removing ZoneAlarm.

    1. Try these 4 Microsoft HotFix...
    Microsoft has released 4 Microsoft HotFixes. These 4 Hotfix which I can neither verify or discount. It may work, it may not. (One is required after installing SP1 which is below how to install SP1.)

    http://support.microsoft.com/kb/981889

    http://support.microsoft.com/kb/981180

    http://www.microsoft.com/downloads/e...a-eb5357d19df1 ONLY FOR 32-BIT!


    2. Upgrade to SP1 and this HotFix
    SP1 provides bug fixes, improvements, new features, enhancements and much more. If you wish to upgrade to SP1, use Windows Update or use Microsoft Download Center if you are installing SP1 on more then one computer

    How to Install SP1: Learn how to install Windows 7 Service Pack 1 (SP1)

    Then try this HotFix....
    http://support.microsoft.com/?kbid=2502285

    If those 2 steps still cause BSOD - then it is best to remove ZoneAlarm completely. Then use a different anti-virus/firewall software.
    Last edited by DeanP; 19 Mar 2011 at 13:52. Reason: Typo
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    Nice Catch Dean, there seems to be a spate of these lately. Just remember to use the Hotfix before SP-1.


    ++
      My Computer


 

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