Windows 7 - Sudden Blue Screen of Death?

lister · 08-09-2010

Hi after installing outlook emails and updating the emails, I suddenly had a blue screen of death. How do I read the .dmp files and/or is there another way that I can check what caused this because it really cant keep happening.

It has never happened before and might be due to to the outlook program i installed.

All advice greatly appreciated!

ttran · 08-09-2010

Welcome to SF crash&Debug!

Please following this instruction:
Blue Screen of Death (BSOD) Posting Instructions

Someone will be with you as soon as possible!

Regard,

Tuan

lister · 08-09-2010

OK Enclosed is my zipped up docs as required from the BSOD guidelines.

Tews · 08-09-2010

There were no .dmp files.. navigate to c:/windows/minidump and zip up the .dmp files and attach it to your next post..

lister · 08-09-2010

OK Enclosed is my zipped up docs as required from the BSOD guidelines.

My specs:

Panasonic Toughbook, (bought in Japan with Japanese keyboard but I wiped the OS and put in Windows 7 and Linux Ubuntu) Laptop has worked 99.9% well but this lastest BSOD scares me since I really need this laptop to work....

MS Windows 7 Ultimate 32-bit
Intel Core 2 Duo CPU U9400 @ 1.40HGz, 2.0GB RAM, Mobile Intel 4 Series Express Chipset Family

Of note, photoshop has issues - message reads "Photoshop has encountered a problem with the display driver, and has temporarily disabled GPU enhancements. Check the video card manufacturer's website for the latest software"

So in short I think the reason for BSOD is the display driver but maybe someone can let me know?

THANKS for all help with this.

lister · 08-09-2010

sorry see below

lister · 08-09-2010

OK although I have been denied access to this folder, (despite seeming to have full access and ownership priviledges) I think I have been able to zip up the only .dmp file there is....

Id be VERY grateful if someone could be so kind to have a look? Thanks

ttran · 08-09-2010

I'm not sure what to say about your BSODs. In my opinion, it's not something too serious (Based on what you've described and what I saw from the DMP analysis). The stop code 8E with exception code c000005 make me think that this can indicates that a memory access violation occurred.

Quote:

STOP 0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint in startup without having a debugger attached, Hardware incompatibility, Faulty system service, 3rd party remote control, Memory

Make sure you have enough disk space. Besides that, Let's test your Ram: Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

What antivirus are you using?

BUGCHECK SUMMARY:

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.769\080910-34850-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x81e42000 PsLoadedModuleList = 0x81f8a810
Debug session time: Mon Aug  9 20:57:33.849 2010 (UTC + 7:00)
System Uptime: 0 days 0:37:10.614
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 91f1c98f, b16c4a6c, 0}

Probably caused by : win32k.sys ( win32k!UnsetRedirectedWindow+28 )

Followup: MachineOwner
---------

Regard,

Tuan

lister · 08-11-2010

Wow thanks ttran - really good of you to give me such great feedback.

I have a dual boot so I just need to figure out how to run the memory test app....

Once i figure this I will let you know.

I am using avast free and malwarebytes spyware.

Thanks again, Lister

ttran · 08-11-2010

Please uninstall Avast and try MSE, which is known for BSODs free. You can install Avast later if that's not the cause.
avast! Uninstall Utility
http://www.microsoft.com/security_essentials

See you later, time for bed!

Tuan

Windows 7 - Sudden Blue Screen of Death?

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