Laptop fresh out of the box (lot of BSODs)

stcyrjoe · Aug 9, 2010

Laptop specs -

MSI e7405
windows 7 64 bit
ati radeon 5870 1gb ddr5
intel i5 430

Anything else i need to put up here?

ttran · Aug 9, 2010

Hi,

Because your laptop is new, let's test the hardware first:
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

Code:

BugCheck 50, {fffff88027ccbfa0, 0, fffff88004045927, 2}


Could not read faulting driver name
Probably caused by : memory_corruption

Followup: memory_corruption
---------
BugCheck 1000007E, {ffffffff80000003, fffff8800426d2b4, fffff880033c44b8, fffff880033c3d20}

Probably caused by : memory_corruption

Followup: memory_corruption
---------

What antivirus are you using?

Regard,

Tuan

Jonathan_King · Aug 9, 2010

Welcome to SevenForums!

The dump doesn't give a specific cause, so please enable driver verifier: http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

If I had to bet money on a specific driver, it would be either your outdated Agere Modem drivers or Realtek networking drivers:

Code:

agrsm64.sys  Mon Apr 06 17:31:06 2009
Rt64win7.sys Fri May 22 10:52:30 2009

Another suspicion is your old JMicron Flash controller drivers:

Code:

jmcr.sys     Thu Jul 09 08:45:19 2009

I would advise looking on your computer manufacturer's site, in the Downloads or Support section.

...Summary of the Dumps:

Code:

[font=lucida console]
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sun Aug  8 23:37:25.051 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:18.253
BUGCHECK_STR:  0x7E
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sun Aug  8 12:42:34.627 2010 (UTC - 4:00)
System Uptime: 0 days 0:03:27.203
BugCheck 50, {fffff88027ccbfa0, 0, fffff88004045927, 2}
Probably caused by : memory_corruption
BUGCHECK_STR:  0x50
PROCESS_NAME:  Crysis.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

stcyrjoe · Aug 10, 2010

ttran said:
Hi,

Because your laptop is new, let's test the hardware first:
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

Code:

BugCheck 50, {fffff88027ccbfa0, 0, fffff88004045927, 2} Could not read faulting driver name Probably caused by : memory_corruption Followup: memory_corruption --------- BugCheck 1000007E, {ffffffff80000003, fffff8800426d2b4, fffff880033c44b8, fffff880033c3d20} Probably caused by : memory_corruption Followup: memory_corruption ---------

What antivirus are you using?

Regard,

Tuan

Thanks for the replies guys! I will give both of these a try when I get off for work. Is it possible to run memtest from a flash drive?

EDIT: I had the free trial version of Norton running at first. I removed this and now I do not have any anti-vrius running. I'm thinking about downloading AVG-free. Would a fresh install of Windows 7 be a good idea at this point, or should I give these other things a try first?

ttran · Aug 10, 2010

It's not a bad idea but not a good idea either. As I said, because it is a new laptop, therefore It would be best to investigate what could be problems with it. Luckily, we can fix it without re-install window, or might be we can identify problem with hardware so that you can get a new laptop.

Let's do the memtestx86 and enable driver verifier

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

Regard,

Tuan

Jonathan_King · Aug 10, 2010

Yes, it is possible to run Memtest from a flash drive, but it is easier with a CD.

If you want to use USB instead, download this package: http://memtest.org/download/4.10/memtest86+-4.10.usb.installer.zip

I suspect a clean install will be unnecessary, but if you want to, go ahead.

stcyrjoe · Aug 10, 2010

Found some blank cd's at my work, so I guess the flash drive will be unnecessary.

Another detail that I just remembered about my problem, sometimes when I leave my computer idle for a little while, the screen shuts off and I can not get it to come back on without a hard reset. When I boot it back up, it says windows was shut down improperly and a system check should be performed. Other times it says windows could not start up, and a system check will be run to try and diagnose the problem. The check always says the problem could not be fixed.

EDIT: Heading home from work in about an hour, so I can run memtest and the driver verifier then.

stcyrjoe · Aug 11, 2010

Ran memtest all last night and there were no errors found.
I turned on the driver verifier, but I was not positive about what you wanted me to do after my system was rebooted. I ran the bsod program and perfmon again and uploaded the results. I also had a couple more bsods since the last time I ran it.

ttran · Aug 11, 2010

Sounds good that memtests report no error. How many passes did you see the memtest finish? Make sure to have it run at least 5,6 passes.
Based on the newest DMP, the stop code 7E and exception code fffffc0000005 (memory access violation), but it could be other things that cause that (video card is not an exception, but there is no signal from this DMP that suggest that).

In order to investigate further, please enable Driver Verifier as suggested.

Code:

BugCheck 1000007E, {ffffffffc0000005, fffff880018f703b, fffff880009a9258, fffff880009a8ac0}

Probably caused by : NETIO.SYS ( NETIO!NmrClientAttachProvider+65 )

Followup: MachineOwner
---------

Sometime NETIO.sys was caused by Antivirus application or firewall. What third party antivirus are you using?

Looks like you got that at boot, following this instruction to perform a clean boot:
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Regard,

Tuan

stcyrjoe · Aug 11, 2010

Hi ttran,

Memtest went through 7 passes with no errors.

I enabled driver verifier as instructed, but I can't see that it changed anything. I restarted and did everything that the instructions said. The only difference that I noticed is that my speakers had a wierd sound to them (raspy might be the right word for it) when the windows music played at boot up. Can you explain what driver verifier does so I can look for the changes that it made?

Also, I am not running any anti-virus at the moment. I uninstalled the norton free trial that came with my computer because I thought it may be causing the problem. I was going to install AVG-free but wanted to wait until I resolved my problem first.

richc46 · Aug 11, 2010

After you tested the memory. Did you take a known good ram stick and test each socket?

stcyrjoe · Aug 11, 2010

richc46 said:
After you tested the memory. Did you take a known good ram stick and test each socket?

Hi Rich,

No, I have not tried this yet. This is a brand new laptop and I'm not a laptop hardware expert. If it was a desktop, I would feel more comfortable opening it up and moving stuff around. If there is other options, I would like to try them first. Plus, I'm not sure if I have any extra laptop memory that would fit in these sockets.

vicvic · Aug 11, 2010

why don't you take it back to the store?

Last year i brought a Toshiba. It started bsod in the first week. I took it back to the store twice and the last time i got a new laptop.

where i brought mine they have a machine that stress tests the hardware. It takes about 2 hours. The aim is to bsod and error your machine so they can send it back to the computer maker.

stcyrjoe · Aug 11, 2010

vicvic said:
why don't you take it back to the store?

Last year i brought a Toshiba. It started bsod in the first week. I took it back to the store twice and the last time i got a new laptop.

where i brought mine they have a machine that stress tests the hardware. It takes about 2 hours. The aim is to bsod and error your machine so they can send it back to the computer maker.

I ordered my machine online. I am moving back to school next week and I would like to get it up and running cleanly before then if possible. Obviously, if I can pinpoint a hardware problem, then my only option will be to send it back and wait for them to fix it. I'm hoping my problem is only software related (crossing my fingers) and is fixable by myself. I have yet to update the drivers that Jonathan stated, because I wanted to get some input after I ran the memtest and driver verifier first. This will be my next step when I get home, unless someone tells me to try something else.

PS: I am still confused about what driver verifier actually does, can someone provide some insight or a link to some info about this?

richc46 · Aug 11, 2010

http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

From our Good Captain.

stcyrjoe · Aug 11, 2010

richc46 said:
http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

From our Good Captain.

Ok thank you! I think I got it now, just waiting for another BSOD.

vicvic · Aug 11, 2010

Just an idea.

NETIO.sys was caused by Antivirus application or firewall. What third party antivirus are you using?

maybe you should try running nortons removal tool.

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

good luck

stcyrjoe · Aug 11, 2010

Ran norton remover tool. No bsod errors yet though. Should i disable the driver verifier?

ttran · Aug 12, 2010

Let your system run with Driver verifier for 36 hours. If no BSODs, It can be safe to turn it off

stcyrjoe · Aug 12, 2010

My windows has shut itself off one time since I've enabled the driver verifier. I was not sitting in front of it when this happened. Is there any way I can tell if there was a BSOD from this?

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