Random shutdowns without errors

rzn6jw

New member
I'm in a quandary here: I have a PC running Win 7 Home Premium, AMD 64 x2 6000+, ASUS mobo M2N-MX, AMI BIOS v0406, 4G DDR2, 550w PSU, XFX 9600GT video card, 2 150gb SATA hard drives. My wife only uses this for email, internet, and the occasional Word document.

Her PC has begun shutting down hard randomly. It first occured with a variable number of days between every reboot. I opened the case, made sure everything was dust free, reset all the PSU, SATA, CPU, and video cables. I added a CPU temp monitor software program, thinking that the CPU was overheating, but it stays between 96 and 110 degrees on each core.

I thought that fixed it but, with 2 1/2 weeks since the last reboot, it now shut down again. There are no error messages that I can find in any of Windows event monitors except to say that Windows did not shut down properly.

I ran checks on the HDDs - all OK. I ran Windows memory diagnostics - extended testing - and everything was OK with memory (I think if memory was bad, I'd have a BSOD). I restarted the PC with a Ubuntu ISO and LINUX loaded fine.

I would also think that if this was a PSU issue, there would be hard failures, not random shutdowns. Also, if it was a capacitor issue on the mobo, the times between shutdowns would lessen not increase.

Does anyone out there have any thoughts on this?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
DIY
OS
Windows 7 Pro 64-bit Service Pack 1
CPU
AMD FX 8370 BE 8-core
Motherboard
Gigabyte 990FXA-UD3
Memory
32G Corsair DDR3 1600
Graphics Card(s)
2 GTX660 SC in SLI
Sound Card
Reaktek
Monitor(s) Displays
Samsung 23" LCD
Screen Resolution
1920x1080
Hard Drives
5 SATA HDD
1 eSATA HDD
PSU
Corsair 850w
Case
AZZA Hurricane
Cooling
Case fans
Keyboard
Microsoft
Mouse
Logitech
Internet Speed
T3
Antivirus
Norton Internet Security
Browser
IE, Firefox
Let's try the old fashioned temperature monitoring device - your finger.
Wait until the system shuts down, then unplug the system and open the case.
Carefully run your finger around inside the case - don't touch anything, just get near it.
If anything is excessively hot, you'll feel it (be careful not to get burned).

Have you checked to see if there are any applicable BIOS updates? My son's M2 board needed a flash to support his nVidia 8800 video card.
 

My Computer

Computer Manufacturer/Model Number
Home built (x64), Lenovo x61s Tablet, Samsung Netbook
OS
Win7 x64 + x86
CPU
Intel i7 920, other Intel chips, and the Atom in the netbook
Motherboard
Asus P6T Deluxe
Memory
12 gB; 4 gB Lenovo; 1 gB Samsung netbook
Graphics Card(s)
ATI 4870
Sound Card
Yes, I have one of these
Monitor(s) Displays
32" Sharp Aquos TV
Screen Resolution
800x600 - I have vision issues
Hard Drives
4 - 150 gB Velociraptors in RAID 5
Promise controller
PSU
1000 watt (can't recall the brand)
Case
Antec 300
Cooling
Big honking cooler that was rated highly at Toms Hardware
Keyboard
Microsoft Natural
Mouse
Logitech Trackman
Internet Speed
Cable
Other Info
GeekSquad UPS
CyberPower UPS
DLink DNS-323 NAS (2 tB)
Netgear wireless router as an access point
Netgear wired router FSV-318
Home network consists of
4 desktop computers (2 Vista, 2 Win7)
1 netbook (Win7)
4 laptop computers (XP, 2-Vista, Win7)
Wii and XBox 360
I looked at the ASUS site and there are 5 BIOS releases since the pc was built. I will try to download the newest tomorrow and see if I can get it to apply. Prior to that, I will do the 'finger' test but I want to see if the PC will runn the full 24 hours.

Thanks for the quick response. I'll get back to you tomorrow.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
DIY
OS
Windows 7 Pro 64-bit Service Pack 1
CPU
AMD FX 8370 BE 8-core
Motherboard
Gigabyte 990FXA-UD3
Memory
32G Corsair DDR3 1600
Graphics Card(s)
2 GTX660 SC in SLI
Sound Card
Reaktek
Monitor(s) Displays
Samsung 23" LCD
Screen Resolution
1920x1080
Hard Drives
5 SATA HDD
1 eSATA HDD
PSU
Corsair 850w
Case
AZZA Hurricane
Cooling
Case fans
Keyboard
Microsoft
Mouse
Logitech
Internet Speed
T3
Antivirus
Norton Internet Security
Browser
IE, Firefox
If there's 5 BIOS releases, only do it in steps of 2 or 3.
For example, update 2 versions, restart and make sure everything works, then update 3 versions and test again.
 

My Computer

Computer Manufacturer/Model Number
Home built (x64), Lenovo x61s Tablet, Samsung Netbook
OS
Win7 x64 + x86
CPU
Intel i7 920, other Intel chips, and the Atom in the netbook
Motherboard
Asus P6T Deluxe
Memory
12 gB; 4 gB Lenovo; 1 gB Samsung netbook
Graphics Card(s)
ATI 4870
Sound Card
Yes, I have one of these
Monitor(s) Displays
32" Sharp Aquos TV
Screen Resolution
800x600 - I have vision issues
Hard Drives
4 - 150 gB Velociraptors in RAID 5
Promise controller
PSU
1000 watt (can't recall the brand)
Case
Antec 300
Cooling
Big honking cooler that was rated highly at Toms Hardware
Keyboard
Microsoft Natural
Mouse
Logitech Trackman
Internet Speed
Cable
Other Info
GeekSquad UPS
CyberPower UPS
DLink DNS-323 NAS (2 tB)
Netgear wireless router as an access point
Netgear wired router FSV-318
Home network consists of
4 desktop computers (2 Vista, 2 Win7)
1 netbook (Win7)
4 laptop computers (XP, 2-Vista, Win7)
Wii and XBox 360
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