is there a way to solve explorer.exe crash with out a repair disk?

I'm having a problem that I see a black screen after logging in

an error message is displayed that is ( windows explorer has stopped working )

It offered me 3 options; to check for online solution, close the program or debug it.

The problem details is:
Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7600.16450
Application Timestamp: 4aeba271
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16559
Fault Module Timestamp: 4ba9b21e
Exception Code: c0000005
Exception Offset: 000555f1
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: e8ad
Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863
Additional Information 3: e8ad
Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863

I can run applications using task maneger so I tried the system restore & it didn't solve the problem

is there a way to solve explorer.exe error with out a repair cd / windows 7 DVD?

thank you

Yes mate you should be able to. Load Command Prompt as admin and type as shown sfc /scannow and let it reboot the computer! Should resolve it.

thanks alot tezlewis

the scan is finished and the result is: it found problems but couldn't repair all the problems and it created a CBS.log file.

It didn't reboot the computer so I did that.

I'm having the same problem again.

I did the scan again hopping it might solve the problem but it didn't.

Hmm... Do you get any issues in Safemode? If it fiound issues but cant repair them usually means the file has been altered and permissions changed to prevent this.

Although most people will say they are virus free, it still maybe worth running Malware Bytes from safemode with networking as alot of sneaky pests can creep into the explorer process.

the crash of the explorer.exe happen due to cleaning a trojan named Trojan.win32.Patched.kl that was effecting explorer.exe & WININIT.exe

I can't start the safe mode, I have only two choices: Lauch startup repair OR start windows normally

Sounds like you'll need to reinstall Windows and replace your hard disk.

Replacing the HDD is abit drastic if you know iyts since removing a virus which is what i suspected. Reinstalling would be the better option but also try start up repair first!

smaher said:

the crash of the explorer.exe happen due to cleaning a trojan named Trojan.win32.Patched.kl that was effecting explorer.exe & WININIT.exe

I can't start the safe mode, I have only two choices: Lauch startup repair OR start windows normally

Click to expand...

You probably still have viral remnants. What AV? have you run it again?

Can you upload the cbs.log file from SFC/ scannow?



ken J

Kaspersky

I can't upload the cbs.log file now because I started the repair and it is taking a long time with out finishing
once It finishs I'll upload it

thanks Sonic Order and tezlewis and zigzag3143

If start up repair fails the first time, try again! Theres signs of a rootkit here as cleaned files cannot be repaired using SFC and not unbootable!

the only solution the repair is giving me is the system restore and It's not solving the problem but I'll try it again now

I can't find the cbs.log file I looked in c:\windows\Logs\CBS and the folder is empty

I did a search to find it but it looks like it wasn't created!!

I did the scan again and searched for the file while scanning and after scanning and I couldn't find it

How about debugging explorer.exe using visual studio OR reinstalling explorer.exe?

I forgot to mention that the fault module in the problem details have changed:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7600.16450
Application Timestamp: 4aeba271
Fault Module Name: msvcrt.dll
Fault Module Version: 7.0.7600.16385
Fault Module Timestamp: 4a5bda6f
Exception Code: c0000005
Exception Offset: 00023e3d
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 2ee7
Additional Information 2: 2ee7d4fc803241a82252d5d1811895ae
Additional Information 3: 4b67
Additional Information 4: 4b6727a6af5cf8381867ecfc860a7db8

I can access the safe mode now & I don't see the launch with repair option

I'm in safe mode but it is also a black screen where I can run applications via the task manger

the problem details changed :
Problem Event Name: BEX
Application Name: explorer.exe
Application Version: 6.1.7600.16450
Application Timestamp: 4aeba271
Fault Module Name: msvcrt.dll
Fault Module Version: 7.0.7600.16385
Fault Module Timestamp: 4a5bda6f
Exception Code: c0000005
Exception Offset: 00028b8b
Exception Date: 00000000
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 5db2
Additional Information 2: 5db2fc6ceafcf5195e517592b4975f31
Additional Information 3: 35c1
Additional Information 4: 35c1ce25f6457899fd1c9d9c313a2436

I did the scan again and the results are the same & it didn't reboot
and I can't find the cbs.log,too.

I restarted the computer & nothing new in normal or save modes
except for the problem details when it is in normal mode it is appcrash
and in safe mode it is BEX

finally the cbs.log file showed up after I tried the scan several times!

View attachment 115570

I hope It'll help