Windows 7 - Windows 7 Blue Screen

Charl Van Zyl · 11-27-2010

Hi.
Below is my info as requested. Hope u it possible to help me please.
roblem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

New System not a week old.
C:\Users\GoodMan\Documents\Report..html

wish · 11-28-2010

Hi,
Your 2 dmp files related to graphic drivers, so I would recommend you to reinstall your graphic driver.
While reinstall, better to remove current driver with driversweeper then install the fresh copy of your ATI drivers.
Guru3D - Driver Sweeper

Also disable CCC (Catalyst Control Center) for a while and reinstall directX runtime --> Download details: DirectX End-User Runtimes (June 2010)

Update your Atheros L1c PCI-E Gigabit Ethernet -> http://www.atheros.com/pt/index.html

If the problem persist then enable driver verifier.
Driver Verifier - Enable and Disable

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiProcessCompletedQueuePacketInternal+17a )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.

FAULTING_IP: 
+39a952f01fbdfdc
00000000`00000000 ??              ???

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  Wow.exe

CURRENT_IRQL:  2

EXCEPTION_RECORD:  fffff880009b0598 -- (.exr 0xfffff880009b0598)
ExceptionAddress: fffff88003f4b0a2 (dxgmms1!VidSchiProcessCompletedQueuePacketInternal+0x000000000000017a)
   ExceptionCode: c000001d (Illegal instruction)
  ExceptionFlags: 00000000
NumberParameters: 0

TRAP_FRAME:  fffff880009b0640 -- (.trap 0xfffff880009b0640)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000200 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88003f4b0a2 rsp=fffff880009b07d0 rbp=fffffa8003c23af0
 r8=0000000000000001  r9=0000000000000000 r10=fffffa80039f9aa0
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
dxgmms1!VidSchiProcessCompletedQueuePacketInternal+0x17a:
fffff880`03f4b0a2 0fbae00f        bt      eax,0Fh
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002a88c2e to fffff80002a90ed0

STACK_TEXT:  
fffff880`009af678 fffff800`02a88c2e : fffffa80`051435c0 fffff880`000001c0 fffff880`009afdf0 fffff800`02abde28 : nt!KeBugCheck
fffff880`009af680 fffff800`02ab6bed : fffff800`02c9dc24 fffff800`02bd6a3c fffff800`02a1f000 fffff880`009b0598 : nt!KiKernelCalloutExceptionHandler+0xe
fffff880`009af6b0 fffff800`02abe250 : fffff800`02bdea88 fffff880`009af728 fffff880`009b0598 fffff800`02a1f000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`009af6e0 fffff800`02acb1b5 : fffff880`009b0598 fffff880`009afdf0 fffff880`00000000 fffffa80`00000004 : nt!RtlDispatchException+0x410
fffff880`009afdc0 fffff800`02a90542 : fffff880`009b0598 fffffa80`06d42d30 fffff880`009b0640 fffffa80`055f6000 : nt!KiDispatchException+0x135
fffff880`009b0460 fffff800`02a8e69f : fffff880`009b0640 fffff880`040a9a02 fffffa80`03f46b00 fffff880`00000000 : nt!KiExceptionDispatch+0xc2
fffff880`009b0640 fffff880`03f4b0a2 : fffffa80`056de110 fffffa80`055f6000 fffffa80`039f92e0 fffffa80`055f6000 : nt!KiInvalidOpcodeFault+0x11f
fffff880`009b07d0 fffff880`03f4a7da : fffffa80`00000000 fffffa80`00000000 00000000`00000002 00000000`00000000 : dxgmms1!VidSchiProcessCompletedQueuePacketInternal+0x17a
fffff880`009b0890 fffff880`03f49e00 : 00000000`00000000 fffffa80`039f92e0 00000000`00000000 00000000`00000008 : dxgmms1!VidSchiProcessDpcCompletedPacket+0x3b6
fffff880`009b0930 fffff880`03f49c4c : fffffa80`04a3b6a0 fffffa80`039f92e0 fffffa80`0554d8d0 00000000`00000000 : dxgmms1!VidSchDdiNotifyDpcWorker+0x198
fffff880`009b0980 fffff880`03e031cf : fffffa80`05003480 00000000`00000000 fffffa80`03f46e01 00000000`00000000 : dxgmms1!VidSchDdiNotifyDpc+0x94
fffff880`009b09d0 fffff880`0464adac : fffffa80`03f46ef8 00000000`00000000 00000000`00000005 fffffa80`03f46c90 : dxgkrnl!DxgNotifyDpcCB+0x77
fffff880`009b0a00 fffffa80`03f46ef8 : 00000000`00000000 00000000`00000005 fffffa80`03f46c90 fffffa80`052c4f60 : atikmdag+0x48dac
fffff880`009b0a08 00000000`00000000 : 00000000`00000005 fffffa80`03f46c90 fffffa80`052c4f60 fffff880`0465b0e0 : 0xfffffa80`03f46ef8


STACK_COMMAND:  kb

FOLLOWUP_IP: 
dxgmms1!VidSchiProcessCompletedQueuePacketInternal+17a
fffff880`03f4b0a2 0fbae00f        bt      eax,0Fh

SYMBOL_STACK_INDEX:  7

SYMBOL_NAME:  dxgmms1!VidSchiProcessCompletedQueuePacketInternal+17a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc578

FAILURE_BUCKET_ID:  X64_0x1E_dxgmms1!VidSchiProcessCompletedQueuePacketInternal+17a

BUCKET_ID:  X64_0x1E_dxgmms1!VidSchiProcessCompletedQueuePacketInternal+17a

Followup: MachineOwner

Charl Van Zyl · 11-28-2010

Thsnk you. i will give it a go. and will keep u posted =D

Charl Van Zyl · 11-29-2010

Heya, No Blue screens thankfully, but there is still sometinhg that seems to be making my Windows not happy.
My Computer will just freeze and stay on one page doing noting. it needs a reset. Also this application im running also comes up with errors. Wow.exe. A game called world of war craft.

Can any one please recomend someting. This is a new system and really makes me sad to know its not healty.
Thank you.

Charl Van Zyl · 11-30-2010

This is the Error i Get From Wow.exe.
Please tell me if it means someting to u

World of WarCraft: Retail Build (build 13329)
Exe: C:\Users\GoodMan\Desktop\World Of Warcraft\Wow.exe
Time: Nov 30, 2010 8:27:06.505 PM
User: GoodMan
Computer: GOODMAN-PC
------------------------------------------------------------------------------
This application has encountered a critical error:
ERROR #132 (0x85100084) Fatal Exception
Program: C:\Users\GoodMan\Desktop\World Of Warcraft\Wow.exe
Exception: 0xC0000005 (ACCESS_VIOLATION) at 0023:0038331C
The instruction at "0x0038331C" referenced memory at "0x0000000A".
The memory could not be "written".

WoWBuild: 13329
Realm: Frostmourne [12.129.254.214:3724]
Local Zone:
Local Player: Fuax, 0300000005888350, (-4117.03,1058.26,31.5656)
Total lua memory: 27655KB
Current Addon: (null)
Current Addon function: UNKNOWN
Current Addon object: (null)
Add Ons: AtlasLoot AtlasLoot_BurningCrusade AtlasLoot_Cataclysm AtlasLoot_ClassicWoW AtlasLoot_Crafting AtlasLoot_WorldEvents AtlasLoot_WrathoftheLichKing BonusScanner GatherMate2 GearScore Omen OmniCC Postal Quartz Recount DBM-Core
Settings:
SET readTOS "1"
SET readEULA "1"
SET readScanning "-1"
SET readContest "-1"
SET readTerminationWithoutNotice "-1"
SET installType "Retail"
SET locale "enUS"
SET movie "0"
SET showToolsUI "1"
SET patchlist "enUS.patch.battle.net:1119/patch"
SET hwDetect "0"
SET gxRefresh "60"
SET gxMultisampleQuality "0.000000"
SET videoOptionsVersion "4"
SET Gamma "1.000000"
SET Sound_OutputDriverName "System Default"
SET Sound_MusicVolume "0.60000002384186"
SET Sound_AmbienceVolume "0.60000002384186"
SET farclip "1250"
SET accounttype "CT"
SET realmName "Frostmourne"
SET gameTip "5"
SET showGameTips "0"
SET VoiceActivationSensitivity "0.39999997615814"
SET ChatMusicVolume "0.29999998211861"
SET ChatSoundVolume "0.39999997615814"
SET ChatAmbienceVolume "0.29999998211861"
SET mouseSpeed "0.94999998807907"
SET Sound_VoiceChatInputDriverName "System Default"
SET Sound_VoiceChatOutputDriverName "System Default"
SET textureFilteringMode "5"
SET ffxGlow "0"
SET ffxDeath "0"
SET Sound_MasterVolume "1"
SET playIntroMovie "4"
SET ShowAllSpellRanks "0"
SET equipmentManager "1"
SET questLogCollapseFilter "-1"
SET showRaidRange "1"
SET previewTalents "1"
SET nameplateAllowOverlap "0"
SET gxResolution "1920x1080"
SET weatherDensity "3"
SET uiScale "0.84999996423721"
SET shadowLevel "1"
SET specular "0"
SET Sound_SFXVolume "0.90000003576279"
SET gxVSync "0"
SET terrainMipLevel "0"
SET environmentDetail "150"
SET gxMultisample "8"
SET enterWorld "1"
SET maxFPS "100"
SET maxFPSBk "100"
SET lastCharacterIndex "3"
SET useUiScale "1"
SET timingTestError "0"
SET graphicsQuality "5"
SET componentTextureLevel "9"
SET waterDetail "3"
SET sunShafts "2"
SET groundEffectDensity "128"
SET groundEffectDist "260"
SET projectedTextures "1"
SET shadowMode "3"
SET shadowTextureSize "2048"
SET Sound_NumChannels "64"
SET Sound_OutputQuality "2"
SET Sound_EnableReverb "1"
SET Sound_EnableHardware "1"
SET Sound_ZoneMusicNoDelay "1"
SET g_accountUsesToken "1"
SET gxWindow "1"
SET gxMaximize "1"
----------------------------------------
GxInfo
----------------------------------------
GxApi: D3D9
Shader Model: 3_0
Vertex: vs_3_0
Pixel: ps_3_0
Adapter Count: 1
Adapter 0 (primary):
Driver: aticfx32.dll
Version: 8.17.0010.1043
Description: ATI Radeon HD 5700 Series
DeviceName: \\.\DISPLAY1
------------------------------------------------------------------------------
----------------------------------------
x86 Registers
----------------------------------------
EAX=00000000 EBX=00000000 ECX=20242EA4 EDX=1ACB7B48 ESI=00000000
EDI=20242E98 EBP=00F7FBB8 ESP=00F7FBAC EIP=0038331C FLG=00010212
CS =0023 DS =002B ES =002B SS =002B FS =0053 GS =002B

----------------------------------------
Stack Trace (Manual)
----------------------------------------
Address Frame Logical addr Module
Showing 56/56 threads...

wish · 11-30-2010

Quote:

This application has encountered a critical error:
ERROR #132 (0x85100084) Fatal Exception
Program: C:\Users\GoodMan\Desktop\World Of Warcraft\Wow.exe
Exception: 0xC0000005 (ACCESS_VIOLATION) at 0023:0038331C
The instruction at "0x0038331C" referenced memory at "0x0000000A".
The memory could not be "written".

Try to turn off DEP and see if the problem persist.
By doing this your windows more vulnerable with some virus so it's better for you to use antivirus
(MSE is recommended).

Steps to turn off DEP:
Right click Command Prompt → run as admin → bcdedit.exe /set {current} nx AlwaysOff → enter
(it will be successful notification)
Then reboot PC to take effect.

To turn on DEP again:
bcdedit.exe /set {current} nx OptIn

Charl Van Zyl · 11-30-2010

I want to thank you for your Support.
I have Changed my DEP, i did not fully Switch it off because it might be harmfull, I made wow.exe ( World Of Warcraft ) an allowed program on DEP settings.

The Computer has not been giving any faults in the last few hours.
Also update and suggestion. A friend told me I should not be running a Registry Cleaner, but i have ( Comodo Registry Cleaner ). Im thinking this might have deleted some important Files on my PC.

Because this a barnd new PC I might do a fresh install of Windows, Im still waiting on my Copy of Windows 7 in the mail. And will reinstall windows 7 then.

I will keep you posted.
Please any suggestions.

Again Thank you so much for your time, really appreciated.

Charl Van Zyl

wish · 11-30-2010

You're welcome Charl

That's good idea to reinstall your windows.

Then you right about cleaning software, don't need to use any 3rd cleaning software such as Registry Cleaner because you won't exactly know which registry that's changed by it software. You only trust the program to analyze whether there are any junk registry. Sometimes it could mess up your windows performance.

Windows 7 - Windows 7 Blue Screen

Windows 7 Blue Screen problems?