please help

E

eido

New member
i bought new laptop (xps 17) three days ago
yesterday I left the computer for a few hours
and when i came back it was closed
when i opened it again the win showd a crush msg
[FONT=&quot]Problem signature:[/FONT]​
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]​
[FONT=&quot] OS Version: 6.1.7600.2.0.0.768.3[/FONT]​
[FONT=&quot] Locale ID: 1037[/FONT]​
[FONT=&quot] [/FONT]​
[FONT=&quot]Additional information about the problem:[/FONT]​
[FONT=&quot] BCCode: 9f[/FONT]​
[FONT=&quot] BCP1: 0000000000000003[/FONT]​
[FONT=&quot] BCP2: FFFFFA8004B0A060[/FONT]​
[FONT=&quot] BCP3: FFFFF80000B9C518[/FONT]​
[FONT=&quot] BCP4: FFFFFA8004EDF010[/FONT]​
[FONT=&quot] OS Version: 6_1_7600[/FONT]​
[FONT=&quot] Service Pack: 0_0[/FONT]​
[FONT=&quot] Product: 768_1[/FONT]​
[FONT=&quot] [/FONT]​
can some one please help me
and tell me what it means?
 

My Computer

OS
win 7 home premium 64 bit
First glance tells me:

This behavior occurs when drivers do not handle power state transition requests properly. The error message most often occurs during one of the following actions:
  • Shutting down
  • Suspending or resuming from Standby mode
  • Suspending or resuming from Hibernate mode
Also, please follow these instructions in order to post an accurate memory dump of what happened and what driver caused the problem. Someone who works more closely with BSODs will be able to help you further.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html
 

My Computer

OS
Windows 7 Ultimate 64-bit
CPU
AMD Phenom II X6 1090T 3.2GHZ
Motherboard
MSI 890FXA-GD70
Memory
G.SKILL RipJaw 3x2GB DDR3-1066
Graphics Card(s)
2x HIS Radeon HD 6850 1 GB
Sound Card
VIA 8-channel
Monitor(s) Displays
2x 20 inch Acer LCDs, 1x 32" Sony LCD TV
Screen Resolution
4480x900
Hard Drives
1x Crucial 64GB SSD
3x 1TB HDDs (WD, Seagate, Hitatchi)
1x 500GB Seagate External
PSU
Kingwin 1000W Modular
Case
Coolermaster HAF 932
Cooling
1x 120mm, 3x 200mm, CoolerMaster Hyper 212+
Keyboard
Microsoft Wireless Keyboard 1000
Mouse
Microsoft Wiresless Mouse 5000
Internet Speed
20mbps
Other Info
Samsung BD-ROM/DVD-RW

My Computer

Computer Manufacturer/Model Number
HP, Dell, Gateway, Toshiba - 4 laptops and 2 desktops
OS
Vista, Windows7, Mint Mate, Zorin, Windows 8
CPU
from 1.6GHz Duo to i7
Monitor(s) Displays
2x HP w2207
Hard Drives
5x HDD, 7x SSD, 12x Externals
Keyboard
with trackball - no mices
Mouse
Trackball mice
Internet Speed
DSL 6000
thanks alot for ur quick answer :)
wow what a calm
at least its only software problem and not a hardware
 

My Computer

OS
win 7 home premium 64 bit
eido said:
thanks alot for ur quick answer :)
wow what a calm
at least its only software problem and not a hardware
Click to expand...

You're welcome.

Can you post your crash dump(s) so we can see WHAT driver(s)? See the link I posted above.
 

My Computer

OS
Windows 7 Ultimate 64-bit
CPU
AMD Phenom II X6 1090T 3.2GHZ
Motherboard
MSI 890FXA-GD70
Memory
G.SKILL RipJaw 3x2GB DDR3-1066
Graphics Card(s)
2x HIS Radeon HD 6850 1 GB
Sound Card
VIA 8-channel
Monitor(s) Displays
2x 20 inch Acer LCDs, 1x 32" Sony LCD TV
Screen Resolution
4480x900
Hard Drives
1x Crucial 64GB SSD
3x 1TB HDDs (WD, Seagate, Hitatchi)
1x 500GB Seagate External
PSU
Kingwin 1000W Modular
Case
Coolermaster HAF 932
Cooling
1x 120mm, 3x 200mm, CoolerMaster Hyper 212+
Keyboard
Microsoft Wireless Keyboard 1000
Mouse
Microsoft Wiresless Mouse 5000
Internet Speed
20mbps
Other Info
Samsung BD-ROM/DVD-RW
Ok here are the results
i hope i did everthing correct
my win 7 is 64bit
oem
original
 

My Computer

OS
win 7 home premium 64 bit
Thanks for that. I didn't realize that there is no mention in that post about minidumps.

ZIP and upload your dumps found at C:\Windows\Minidumps.
 

My Computer

OS
Windows 7 Ultimate 64-bit
CPU
AMD Phenom II X6 1090T 3.2GHZ
Motherboard
MSI 890FXA-GD70
Memory
G.SKILL RipJaw 3x2GB DDR3-1066
Graphics Card(s)
2x HIS Radeon HD 6850 1 GB
Sound Card
VIA 8-channel
Monitor(s) Displays
2x 20 inch Acer LCDs, 1x 32" Sony LCD TV
Screen Resolution
4480x900
Hard Drives
1x Crucial 64GB SSD
3x 1TB HDDs (WD, Seagate, Hitatchi)
1x 500GB Seagate External
PSU
Kingwin 1000W Modular
Case
Coolermaster HAF 932
Cooling
1x 120mm, 3x 200mm, CoolerMaster Hyper 212+
Keyboard
Microsoft Wireless Keyboard 1000
Mouse
Microsoft Wiresless Mouse 5000
Internet Speed
20mbps
Other Info
Samsung BD-ROM/DVD-RW
here it is

ill be gone for a week
so thanks bro ill reply next week
 

My Computer

OS
win 7 home premium 64 bit
Hello,

It appears your Intel Wireless drivers are the cause. Install updated ones from here: http://downloadcenter.intel.com/default.aspx?iid=gg_support-EN_01+home_downloadctr

If you need more help, re-run the jcgriff2 app, and zip up the entire output folder to attach.
Code: 
NETw5s64.sys    Mon May 31 15:05:02 2010 (4C04085E)

...Summary of the dumps:
Code: 
[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Jan 11 10:47:10.863 2011 (UTC - 5:00)
System Uptime: 0 days 4:23:39.174
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_NETw5s64_IMAGE_pci.sys
SystemProductName = XPS L701X   
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]
 

My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional x64
CPU
Intel i7 2600K OC'd @ 4620 MHz
Motherboard
Asus P8Z68-V Pro
Memory
16GB GSkill Sniper 2133 Mhz (4x4GB)
Graphics Card(s)
EVGA GeForce GTX 480 SuperClocked+
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2x Acer S273HLbmii 27"
Screen Resolution
2 x 1920x1080
Hard Drives
64GB Crucial M4 SSD

Storage: Hitachi 1TB 5400RPM, Samsung 1.5TB 5400RPM
PSU
Corsair HW Series 750w (modular)
Case
Cooler Master HAF 932 Advanced Blue Edition
Cooling
CM Hyper 212+ CPU cooler, 3x 230mm + 1x 140mm case fans
Keyboard
Logitech MK320 (wireless)
Mouse
Logitech MK320 (wireless)
Internet Speed
30 Mb/s : 2 Mb/s
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