Windows 7 - Strange BSoD

smsff7 · 03-25-2011

I was trying to run a video on netflix streaming, but firefox was not playing the audio. So I started IE9 and the audio ran, but after a few min I got a BSoD.

I hope I have everything I need posted in the attachment

ps: it is win 7 pro X64 with CPU installed December and mobo January

usasma · 03-25-2011

If you're overclocking, please return the system to normal values while we troubleshoot. If there's a problem with the overclock it'll show as a hardware problem until the system is returned to stock values - so stopping the overclock is the way to troubleshoot these issues (and prevent having to replace hardware unnecessarily)

According to the MSINFO32 report you've had a bunch of video errors (STOP 0x117), followed by a couple of hardware errors (STOP 0x124) and then one error that may be related to your networking (a STOP 0x3B). The analysis of the last error shows a video driver issue, and no firm evidence of a networking error.

I also see that you have Alcohol 52% installed. It has a driver that's known to cause BSOD's (sptd.sys). Please uninstall Alcohol 52% and then use this free tool to remove the offending driver: DuplexSecure - FAQ - Remove 64 bit sptd.sys

Then please update your networking driver (it's a part of your nForce chipset drivers) from here: NVIDIA DRIVERS 15.53 WHQL
Next, please update your video drivers from the nVidia website here: NVIDIA DRIVERS 266.58 WHQL

Then, please follow the steps at this link to troubleshoot your video card (the STOP 0x117 issue is very similar to the STOP 0x116 error - so the troubleshooting is the same): STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Next, please do the following:
OLDER DRIVERS PRESENT IN THE DUMP FILES
- Please update these drivers from the device manufacturer's website - or uninstall/remove them from your system. Reference links included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers:

Quote:

Code:


sptd.sys          Tue Aug 24 02:13:12 2010 (4C7362F8)
vmbus.sys         Sat Nov 20 04:57:29 2010 (4CE79B89)
winhv.sys         Sat Nov 20 04:20:02 2010 (4CE792C2)
L8042Kbd.sys      Tue Aug 24 13:23:11 2010 (4C73FFFF)
nvm62x64.sys      Fri Oct 17 17:01:06 2008 (48F8FD12)
aovbrs38.SYS      Sat Jul 17 06:58:04 2010 (4C418CBC)
LHidFilt.Sys      Tue Aug 24 13:21:36 2010 (4C73FFA0)
LMouFilt.Sys      Tue Aug 24 13:21:43 2010 (4C73FFA7)
LUsbFilt.Sys      Tue Aug 24 13:21:47 2010 (4C73FFAB)
ladfDHP2amd64.sys Fri Sep 24 13:06:44 2010 (4C9CDAA4)
DefragFS.SYS      Tue Dec 15 05:18:19 2009 (4B27626B)
SbieDrv.sys       Sun Oct 17 18:42:23 2010 (4CBB7BCF)
ladfSBVMamd64.sys Fri Sep 24 15:13:10 2010 (4C9CF846)
cpuz135_x64.sys   Tue Nov 09 08:33:36 2010 (4CD94DB0)
avgrkx64.sys      Mon Sep 06 20:49:37 2010 (4C858C21)
AVGIDSEH.Sys      Mon Sep 13 18:46:38 2010 (4C8EA9CE)

BSOD BUGCHECK SUMMARY

Code:


Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Fri Mar 25 02:17:33.249 2011 (UTC - 4:00)
System Uptime: 0 days 13:50:36.952
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+c1f1 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!_??_::FNODOBFM::_string_+c1f1
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`0306f734 fffff880`089df630 00000000`00000000
BiosVersion = V1.2
BiosReleaseDate = 01/20/2010
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Tue Mar 22 12:44:09.875 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:07.578
Probably caused by : hardware
BUGCHECK_STR:  0x124_AuthenticAMD
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`046c28f8 00000000`00000000 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Thu Mar 10 12:24:53.828 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:06.578
Probably caused by : hardware
BUGCHECK_STR:  0x124_AuthenticAMD
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`045a28f8 00000000`00000000 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Feb 19 02:11:04.828 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:08.843
Probably caused by : hardware
BUGCHECK_STR:  0x124_AuthenticAMD
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`04d8d8f8 00000000`00000000 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

smsff7 · 03-25-2011

If it is a video card driver error I think that happened because I did not uninstall my old drivers before I updated. I know I should have.

As for the other steps I will do them in the morning...although I will need to find a new program to mount an iso to a virtual drive.

Tews · 03-25-2011

MagicISO will do nicely, and I dont believe it uses sptd.sys...

Windows 7 - Strange BSoD

Strange BSoD problems?