Windows 7 - windows 7 constantly crashes

winterinthesun · 04-24-2011

Hi

Can you please help me with my bsod's. I have windows 7 ultimate 32 bit and the computer crashes quite often. Most of the time it seems to happen when I am on the internet.

Many thanks

zigzag3143 · 04-24-2011

Quote: Originally Posted by winterinthesun

Hi

Can you please help me with my bsod's. I have windows 7 ultimate 32 bit and the computer crashes quite often. Most of the time it seems to happen when I am on the internet.

Many thanks

The three newest crashes were caused by a memory exception with Iexporer running. Though probably not the cause I would do the following

1-ASACPI.SYS a major cause of BSOD's in the earlier revs (yours 2004)

The pre 2009 version of this driver is a known BSOD cause.

The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUS teK Computer Inc. -Support- Drivers and Download P7P55D LE
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (it's about the 12th item down).
Download and install it. (ASUSTeK Computer Inc. -Support- Drivers and Download Tools)
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).

2- Run a system file check

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.

3- Update the drivers

Old Drivers the desperately need updating

Code:

mdc8021x.sys    11/21/2003 11:54:18 AM    0x929f6000    0x929f9760    0x00003760    0x3fbe352a                            
ASACPI.sys    8/12/2004 10:52:52 PM    0x90fb3000    0x90fb4420    0x00001420    0x411c2d04                            
V0230Vfx.sys    3/24/2006 04:20:45 AM    0x82566000    0x82567880    0x00001880    0x4423abdd                            
V0230VID.sys    9/28/2006 09:18:29 PM    0x824eb000    0x82565300    0x0007a300    0x451c7465                            
jswpslwf.sys    5/15/2008 06:28:43 AM    0x91188000    0x9118cfa0    0x00004fa0    0x482c105b                            
nvm62x32.sys    10/17/2008 05:00:39 PM    0x912e1000    0x91335c80    0x00054c80    0x48f8fcf7                            
spldr.sys    5/11/2009 12:13:47 PM    0x8add6000    0x8adde000    0x00008000    0x4a084ebb                            
nvlddmkm.sys    5/14/2009 04:32:27 PM    0x91c20000    0x92585940    0x00965940    0x4a0c7fdb                            
GEARAspiWDM.sys    5/18/2009 08:16:53 AM    0x91336000    0x9133b280    0x00005280    0x4a1151b5                            
amdxata.sys    5/19/2009 01:57:35 PM    0x8a77e000    0x8a787000    0x00009000    0x4a12f30f                            
nvstor.sys    5/20/2009 02:44:09 AM    0x8a712000    0x8a737000    0x00025000    0x4a13a6b9                            
dump_nvstor.sys    5/20/2009 02:44:09 AM    0x9298b000    0x929b0000    0x00025000    0x4a13a6b9

How To Find Drivers:

Quote:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

winterinthesun · 04-25-2011

Many thanks for your quick reply.
I have applied the latest ASACPI.sys file as my one was dated 12/08/2004.
I ran a system file check about a week ago and it found no errors.

I have managed to replace some of the drivers that you mentioned but the ones listed below I can not find. Can you help?

V0230Vfx.sys
V0230VID.sys
jswpslwf.sys
nvlddmkm.sys
dump_nvstor.sys

Hopefully the ASACPI.SYS was the problem and I will not get any more bsod's but only time will tell. I will post back in a few days or so to let you know.

Many thanks

Jonathan_King · 04-25-2011

Don't worry about those you couldn't update; if they are at fault, Driver Verifier should show it.

If the BSODs persist, run driver verifier: Driver Verifier - Enable and Disable

winterinthesun · 04-25-2011

Quote: Originally Posted by Jonathan_King

Don't worry about those you couldn't update; if they are at fault, Driver Verifier should show it.

If the BSODs persist, run driver verifier: Driver Verifier - Enable and Disable

Hi

I ran driver verifier and it asked me to restart, on restart the computer blue screened and would not start. I had to use system repair/ restore to an earlier time to get back into my computer. I have rechecked verifier and this is now back to it's original settings. I have tried this twice and the bsod happened both times.
I have attached the minidump for you to see

Thanks

Jonathan_King · 04-26-2011

Install SP1: Learn how to install Windows 7 Service Pack 1 (SP1)

SuperAntiSpyware was blamed; please uninstall that for now.

...Summary of the dumps:

Code:


Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Mon Apr 25 09:38:44.251 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:10.015
*** WARNING: Unable to verify timestamp for SASKUTIL.SYS
*** ERROR: Module load completed but symbols could not be loaded for SASKUTIL.SYS
Probably caused by : SASKUTIL.SYS ( SASKUTIL+74e3 )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  0x7E_VRF_SASKUTIL+74e3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

winterinthesun · 04-26-2011

Quote: Originally Posted by Jonathan_King

Install SP1: Learn how to install Windows 7 Service Pack 1 (SP1)

SuperAntiSpyware was blamed; please uninstall that for now.

...Summary of the dumps:

Code:

Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Mon Apr 25 09:38:44.251 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:10.015
*** WARNING: Unable to verify timestamp for SASKUTIL.SYS
*** ERROR: Module load completed but symbols could not be loaded for SASKUTIL.SYS
Probably caused by : SASKUTIL.SYS ( SASKUTIL+74e3 )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  0x7E_VRF_SASKUTIL+74e3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Once I uninstall superantispware, do I re-run driver verifier

Thanks

Jonathan_King · 04-26-2011

If you get more BSODs, yes.

winterinthesun · 04-26-2011

Quote: Originally Posted by Jonathan_King

If you get more BSODs, yes.

Thanks,
Is superantispyware a known problem with windows 7 or could it be just a bad install.
Is it worth re-installing it at a later date?

Cheers

Jonathan_King · 04-26-2011

Unknown at this point; I'd just remove it completely for now, and if you want it back after the BSODs have stopped, go ahead.

Windows 7 - windows 7 constantly crashes

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