Windows 7 - Windows explorer (not Internet explorer) is crashing

Hi all,

I am using Window7 64 bit version. I have a problem when I was trying to open a folder. When I open this particular folder windows explorer is crashing and saying cannot access memory (with different addresses). All other folders are opening properly. Also, there are few vedio files in the directory, which can opened by right clicking on the folder using VLC media player.

I ran malwarebytes anti-malware and avast anti virus on the directory. Both showed no errors.

Please help me on this.

Thanks,
Markandeyulu BV.

Hello markandeyulub, welcome to SF!

I'm not sure if I understand completely. If you open a specific folder, it crashes. Explorer but not your whole PC, right?
If so how do you get to a few video files in that specific folder? Do you mean it crashes sometimes but not allways?
have you tried a checkdisk of that HDD? Disk Check

Hi MvdB,

Thanks for your reply. I tried the disk check but i'm still having the issue.
Answering to your question on how i am able to open the vedio files, By right clicking on the folder and selecting the option "open with vlc media player".

Thanks,
Markandeyulu BV.

Does thi happen with ANY video file that you try to open?
Have you tried other players?
have you tried opening a failing video file on a friends system