Bsod just showed up 2 days ago

plockpc5 · Aug 14, 2011

Hi

Two days ago we started gettings random bsods on one of our business computers, they seem to occur during the scheduled windows backup, but not always, the backup of the bsod comp is on one of the 500gb internal drives, but 1 of the other office computer backups runs via the network to the 1tb external usb drive connected to the computer getting bsods, and this external drive was added 4 days ago, so im guessing this is the problem? or i could be wrong, its been a while since i got a bsod but im attaching the dump files i think youre supposed to and the dxdiag

this is the external drive recently bought which i think is causing this, but im not sure: Komplett.se - Western Digital Elements (WDBAAU0010HBK-EESN)

Really hope you can help, need this business computer working properly with all the backups working etc

Thanks in advance!

Regards

Marcus, Nordic

System Manufacturer/Model Number

N/A OS

Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506) CPU

Intel® Core™ i3-550 Processor Motherboard

ASUS P7P55D-E LX Memory

2 x Corsair VS 2048M DDR3 1333MHz VS2GB1333D3 G Graphics Card(s)

NVIDIA GeForce 9800 GT Sound Card

MB (VIA High Definition Audio) Monitor(s) Displays

MIRAI DL-519N Screen Resolution

N/A Hard Drives

2 x Western Digital Caviar® Blue 500GB (WDC WD50 00AAKX-001CA0 SCSI Disk Device)
1 x Western Digital Elements™ Desktop 1TB USB2.0 (WD Ext HDD 1021 USB Device) PSU

Corsair CX V2 500W PSU Case

Ace Ecco 420 Midi Tower Svart Cooling

1x case 120mm

panais · Aug 14, 2011

plockpc5 said:
Hi

Two days ago we started gettings random bsods on one of our business computers, they seem to occur during the scheduled windows backup, but not always, the backup of the bsod comp is on one of the 500gb internal drives, but 1 of the other office computer backups runs via the network to the 1tb external usb drive connected to the computer getting bsods, and this external drive was added 4 days ago, so im guessing this is the problem? or i could be wrong, its been a while since i got a bsod but im attaching the dump files i think youre supposed to and the dxdiag

this is the external drive recently bought which i think is causing this, but im not sure: Komplett.se - Western Digital Elements (WDBAAU0010HBK-EESN)

Really hope you can help, need this business computer working properly with all the backups working etc

Thanks in advance!

Regards

Marcus, Nordic

System Manufacturer/Model Number N/A OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506) CPU Intel® Core™ i3-550 Processor Motherboard ASUS P7P55D-E LX Memory 2 x Corsair VS 2048M DDR3 1333MHz VS2GB1333D3 G Graphics Card(s) NVIDIA GeForce 9800 GT Sound Card MB (VIA High Definition Audio) Monitor(s) Displays MIRAI DL-519N Screen Resolution N/A Hard Drives 2 x Western Digital Caviar® Blue 500GB (WDC WD50 00AAKX-001CA0 SCSI Disk Device)
1 x Western Digital Elements™ Desktop 1TB USB2.0 (WD Ext HDD 1021 USB Device) PSU Corsair CX V2 500W PSU Case Ace Ecco 420 Midi Tower Svart Cooling 1x case 120mm

Hi plockpc5 welcome to SF

You have one and only minidump and that points to pca crash.

So please follow these steps in this order,

Uninstall and clean Panda Cloud Antivirus from your system using the http://www.pandasecurity.com/resources/sop/UNINSTALLER.exe
The uninstaller it will run,clean and then automatically restart.

Download and install http://www.microsoft.com/en-us/security_essentials/default.aspx

Enable windows firewall.

----------------------
Finish with the above steps and post back with ANY results.

plockpc5 · Aug 14, 2011

Hi

Thanks for a quick response

Ive done as you advised, uninstalled PCA and installed MSE with enabled firewall

Hoping this will solve our problem, if it does, i thank you

If i keep getting bsods ill come back with more dumps and hope you can help me further

Thanks again

Regards

panais · Aug 14, 2011

plockpc5 said:
Hi

Thanks for a quick response

Ive done as you advised, uninstalled PCA and installed MSE with enabled firewall

Hoping this will solve our problem, if it does, i thank you
If i keep getting bsods ill come back with more dumps and hope you can help me further

Thanks again

Regards

Ok,work as usual,give it some time and please remember to post back with ANY results,we must know and add the post as solved or not.

You are always welcome!

My pleasure to help!

plockpc5 · Aug 17, 2011

Hi

Just want to report that i have not had any bsod since i followed instructions in this thread, so im hoping my problem is SOLVED, and all backups run without problems, but its only gone 2 days, so ill report back if i get any more bsods, but so far so good!

Thanks!

Regards

panais · Aug 17, 2011

plockpc5 said:
Hi

Just want to report that i have not had any bsod since i followed instructions in this thread, so im hoping my problem is SOLVED, and all backups run without problems, but its only gone 2 days, so ill report back if i get any more bsods, but so far so good!

Thanks!

Regards

Thanks for posting back.

Well so far so good!

As always your welcome here with results and news!

plockpc5 · Aug 24, 2011

Hi again

I just had a new bsod today, around the same time i got the last one,

Can someone please interpret this dump for me and possibly advice on how to fix?

Thanks in advance

Regards

panais · Aug 24, 2011

Hi.

With this order,

Clean your hard disks
http://www.sevenforums.com/tutorials/818-disk-cleanup-open-use.html

Check your hard disks
http://www.sevenforums.com/tutorials/433-disk-check.html

Download and install Data Lifeguard Diagnostic and again check your hard disks using the Data Lifeguard Diagnostic.
(When you start DLD in the main menu you get the first idea about you hard disk condition with the green accept mark PASS) Run first the quick test then the extended test (this may take few hours).

plockpc5 · Aug 26, 2011

Hi

I did what you said in the exact order, and i got no error reports on the hard disks and they were OK & ready for use, what was i looking for?, what did the dump say?

Thanks in advance

Regards

plockpc5 · Aug 26, 2011

Hi

Had another bsod..

Dump attached..

Thanks

panais · Aug 26, 2011

Again the minidump points to a hard disk problem.(its a good idea to backup everything important in any other external hard disk)

[FONT=&quot]Run the Event-Viewer and there find the most recent Wininit for both hard disks and upload them here.

[/FONT]Copy (view the screenshot) and paste the scan results in word then upload them.
[FONT=&quot]
Also update you adobe software\drivers.(all if possible)

[/FONT]

zigzag3143 · Aug 26, 2011

Panais is of course correct. After doing what he suggests please run driver verifier

http://www.sevenforums.com/crash-lo...river-verifier-identify-issues-drivers-2.html

plockpc5 · Aug 28, 2011

Hi

Okay, here are the scan results from all the three disks, but i see no errors? or am i misreading them?

Ill update and use driver verifier when i get back to the office tomorrow or tuesday

Thanks

plockpc5 · Aug 29, 2011

Hi

Ive run the driver verifier now and got a bsod at windows login, should i keep verifier running or turn it off?

Attaching the dumps from recent bsod after turning verifier on
and the memory.dmp http://minibike.nu/memory.zip

Thanks for helping

plockpc5 · Aug 29, 2011

Another bsod....

Is this because of the new 1TB WD ext hdd? Is there any evidence of this? ... kinda hard to work on a computer that bsods continuesly, so should i just disconnect the new drive and send it back? or is it another problem?

Thanks

plockpc5 · Aug 29, 2011

Or is it because of the windows backup system? since the bsods usually occur when the backups on both computers are running?..chkdsk or data lifeguard diagnostics reported no errors as far as i could tell, quick test and extended test both passed without errors, and from the chkdsk readings i couldnt see any problems with the disks, so is it windows backup?

Thanks

plockpc5 · Aug 29, 2011

Or is it some problem with the ext 1tb wd "greenpower power-saving" built in thingy?

idk.. just random thoughts..

i just want this fixed

so annoying :x

Thanks

zigzag3143 · Aug 29, 2011

plockpc5 said:
Or is it because of the windows backup system? since the bsods usually occur when the backups on both computers are running?..chkdsk or data lifeguard diagnostics reported no errors as far as i could tell, quick test and extended test both passed without errors, and from the chkdsk readings i couldnt see any problems with the disks, so is it windows backup?

Thanks

The two driver verifier enabled crashes still point to the disk.sys driver. Meaning it could be the driver itself or the controller.

I would run a system file check to verify the driver.

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Let us know the results from the report at the end.

plockpc5 · Aug 29, 2011

Another bsod... this time it happened at windows backup "creating system image of C: ... 83%" when trying to redo the failed backup, and this was a backup written to E: the internal 500gb drive, not the newest external,

Okay zigzag ill do that now

Thanks

tejomon · Aug 29, 2011

did u use Marvell 9123 Disk Controller by any chance?
if so try thi link to download latest drivers
http://www.station-drivers.com/tele...arvell_91xx_1051(www.station-drivers.com).exe

Bsod just showed up 2 days ago

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