Windows 7 - Safe mode or System Recovery Options won't load

Hi there,

I own a relatively new Toshiba Satellite L655 S5165 running Windows 7 64bit. I've owned it since June of this year.

Since this Thursday, I have been unable to boot windows normally. The first day I was able to run Windows Startup Recovery, however, once it finished running it I received a message about how "Startup Repair failed to repair the problem". I tried Startup Repair about two more times after that (3 times in total), but to no avail. I then used the F8 option and booted into safe mode to try and utilize System Restore - I was only given one restore point option (one day before my computer stopped working), so I chose that one. After letting the computer do it's thing for a couple of hours, I return only to find that System Restore has too failed to repair the problem.

Fast forward a couple days, my computer now won't boot in safe mode (crashes before it finishes loading) or run system recovery. I did a clean factory OS reinstall last month after encountering similar problems to this, so I was planning to do that as a last resort. But now once I go to select an option from the F8 Advanced Boot Options loading screen, after hitting the "Repair your Computer" option and waiting through the "Windows is loading files" screen, all I get is a black screen and cursor, nothing will load! I can't even do a reinstall.

I've tried disconnecting the AC adapter and battery and restarting it, but still the same results. Could this be a hardware problem? I've never dropped or hit my laptop and I always use a laptop fan whenever the computer is on. I've done regular virus and malware scans using AVG, so I don't think this is a virus problem.

Thank you for any assistance! Please let me know more information or specs are needed.

A useful link here: win 7, 64 bit will not boot,do system restore,go in safe mode,or boot - Microsoft Answers

However, I do think you may have a faulty hard drive.

As you've only had the computer for a few months it should still be under warranty and I think you should contact Toshiba Support as soon as is practical.