Solved BSODs while playing BF3 and Rift. Multiple Errors

T

Travesh

New member
Hello everyone. I don't know a whole lot about computers/BSODs but I hope I can provide enough information so you guys can help me fix my problems.

So I've been getting multiple BSODs lately and I really want to fix them so I can just play my games without interruption. The games I have been playing when they happen are Battlefield 3 and Rift. They started on September 28, and then I got two on September 30th, and then two today so far. So I want to fix these as soon as possible.

My system specs are

Windows 7 Professional x64
8 GB of RAM
Intel Core i5 CPU 750 @ 2.67 GHz 2.66 GHz
Video Card is ATI Radeon HD 5800 Series

The errors I'm getting are:

0x0000001e
0x1000007e
0x0000001a
0x0000000a

I would appreciate any help, I would really like to get this fixed.

I uploaded my System Health Report into a ZIP file and attached it to this post, but my BSOD Dump & System File Collection App is still running so I will add that when it is done.

Thanks! :D
-Trav
 

My Computer

OS
Windows 7 Professional x64
Travesh said:
Hello everyone. I don't know a whole lot about computers/BSODs but I hope I can provide enough information so you guys can help me fix my problems.

So I've been getting multiple BSODs lately and I really want to fix them so I can just play my games without interruption. The games I have been playing when they happen are Battlefield 3 and Rift. They started on September 28, and then I got two on September 30th, and then two today so far. So I want to fix these as soon as possible.

My system specs are

Windows 7 Professional x64
8 GB of RAM
Intel Core i5 CPU 750 @ 2.67 GHz 2.66 GHz
Video Card is ATI Radeon HD 5800 Series

The errors I'm getting are:

0x0000001e
0x1000007e
0x0000001a
0x0000000a

I would appreciate any help, I would really like to get this fixed.

I uploaded my System Health Report into a ZIP file and attached it to this post, but my BSOD Dump & System File Collection App is still running so I will add that when it is done.

Thanks! :D
-Trav
Click to expand...

Way too small to contain all the relevant material please try this method.

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and which one was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
I don't mean to sound impatient, I just would really like an update on my problem. I would love to put these BSODs behind me. Is the thing I attached above what you guys need to see or do you need me to find something else?

Thanks
-Trav
 

My Computer

OS
Windows 7 Professional x64
Travesh said:
Will this work to assist you? It just got done running.
Click to expand...

Since your update to SP-1 your crashes are related to USBPORT.SYS. I would first run a system file check

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Let us know the results from the report at the end.


here is some generic help for usb problems while we wait for the results of SFC. http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html#post1417126

ALSO AND MOST IMPORTANT!

Your symantec is often the cause of these type of crashes. I would remove and replace it with Microsoft Security Essentials

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

http://www.microsoft.com/security_essentials/
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Thanks for the reply Zigzag!
Unfortunately I cannot do this stuff right this very moment, though I will do it tomorrow night and I'll tell you the results.

Thanks again!
-Trav
 

My Computer

OS
Windows 7 Professional x64
Correct me if im wrong but to be able to play BF3 beta you atleast as for nvidia had to update your drivers to one that was still in the beta stage, im not sure how it is with the radeon drivers but im assuming there could be one as well. Did you update your drivers recently?
 

My Computer

OS
Swedish: Windows 7 Ultimate x64
Yeah I updated my video card drivers. It wouldn't even let me in game until I updated them.
 

My Computer

OS
Windows 7 Professional x64
And im assuming that is around the same date as the bsods started to occur? The beta is only for a short amount of time and I can see your stress as of getting this solved so that you can enjoy both the BF3 beta and Rift, but since Rift isnt all that new, have you experienced any problems with Rift prior to updating your video card drivers for the BF3 beta?
 

My Computer

OS
Swedish: Windows 7 Ultimate x64
I do not believe so, I thought I remembered I updated my drivers after the first BSOD, but it is entirely possible that Windows Update updated them before I started getting the BSODs.
 

My Computer

OS
Windows 7 Professional x64
zigzag3143 said:
Travesh said:
Will this work to assist you? It just got done running.
Click to expand...

Since your update to SP-1 your crashes are related to USBPORT.SYS. I would first run a system file check

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Let us know the results from the report at the end.


here is some generic help for usb problems while we wait for the results of SFC. http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html#post1417126

ALSO AND MOST IMPORTANT!

Your symantec is often the cause of these type of crashes. I would remove and replace it with Microsoft Security Essentials

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

Virus, Spyware & Malware Protection | Microsoft Security Essentials
Click to expand...


The system file checker came up with everything being just fine.
My computer has been saying lately that there is a problem with a USB device and it says it is an unknown device. Could that be the problem?
Also, I've used the Norton product for a long time, I don't think that could be a problem, could it?


Edit: I did the general fix for problems USB thing, and it didn't help at all. And the Unknown Device still shows up under Devices and Printers in Control Panel even when I click properties and uninstall it.
 
Last edited:

My Computer

OS
Windows 7 Professional x64
Travesh said:
zigzag3143 said:
Travesh said:
Will this work to assist you? It just got done running.
Click to expand...

Since your update to SP-1 your crashes are related to USBPORT.SYS. I would first run a system file check

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Let us know the results from the report at the end.


here is some generic help for usb problems while we wait for the results of SFC. http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html#post1417126

ALSO AND MOST IMPORTANT!

Your symantec is often the cause of these type of crashes. I would remove and replace it with Microsoft Security Essentials

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

Virus, Spyware & Malware Protection | Microsoft Security Essentials
Click to expand...


The system file checker came up with everything being just fine.
My computer has been saying lately that there is a problem with a USB device and it says it is an unknown device. Could that be the problem?
Also, I've used the Norton product for a long time, I don't think that could be a problem, could it?


Edit: I did the general fix for problems USB thing, and it didn't help at all. And the Unknown Device still shows up under Devices and Printers in Control Panel even when I click properties and uninstall it.
Click to expand...

Norton can definitely cause the problem. The device in device manager needs a driver to work. If you right click it and look under properties>use the pull down> they will be PCI vendor info which can be used to identify and get a driver for it.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Sorry, I didn't full understand that Zigzag. Can you repeat it in words Im more likely to understand? lol sorry
 

My Computer

OS
Windows 7 Professional x64
Update: I fixed the Unknown Device USB problem and that didn't help at all. Here are the logs for some of the newer BSOD crashes that don't involve any problems with the USB issue.

Also, the unknown device just ended up being one of my USB plugins died so I just disabled that and it's fine now.
 

My Computer

OS
Windows 7 Professional x64
Travesh said:
Update: I fixed the Unknown Device USB problem and that didn't help at all. Here are the logs for some of the newer BSOD crashes that don't involve any problems with the USB issue.

Also, the unknown device just ended up being one of my USB plugins died so I just disabled that and it's fine now.
Click to expand...


Still Norton, still sptd.sys


You should try replacing Norton, and removing sptd.sys.

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

Virus, Spyware & Malware Protection | Microsoft Security Essentials



Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

when you're done you can use this Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) in its place.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Il do that tomorrow afternoon when I can and tell you results. Thanks!
 

My Computer

OS
Windows 7 Professional x64
Did the things you told me to do last post and seems to be working fine so far :) been playing 2 hours straight and thats a record. So I will mark this as solved in a day or two if I do not get another BSOD. THanks Zigzag :)

-Trav
 

My Computer

OS
Windows 7 Professional x64
Travesh said:
Did the things you told me to do last post and seems to be working fine so far :) been playing 2 hours straight and thats a record. So I will mark this as solved in a day or two if I do not get another BSOD. THanks Zigzag :)

-Trav
Click to expand...

My pleasure and let us know if you need help.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
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