Laptop randomly freezes and screen turns black after

I'm not sure if this is the right section to post this but, ever since I reformatted my laptop, it randomly freezes for about a second and a stuttering noise comes up. Then the screen turns black. It doesn't shut off because I could see the back light, it just turns completely black. What's causing this problem and how do I fix it? I checked the Event Logger and there are tons of errors and some critical kernal-power things.

Can you start in http://www.sevenforums.com/tutorials/69585-safe-mode.html? If you can, do the following steps in safe mode.

1. Click Start Menu
2. Right click My Computer/Computer
3. Click Manage
4. Click Device Manager from the list on the left
5. Expand Display adapters
6. Right click each display adapter in that list and click Uninstall (do not hit OK when the dialog pops up after clicking Uninstall)
7. Put a tick to delete driver software for the device and click OK
8. Restart Windows in normal mode

If you continue to have the same problem or other problems, let us know.

djpabz23 said:

I'm not sure if this is the right section to post this but, ever since I reformatted my laptop, it randomly freezes for about a second and a stuttering noise comes up. Then the screen turns black. It doesn't shut off because I could see the back light, it just turns completely black. What's causing this problem and how do I fix it? I checked the Event Logger and there are tons of errors and some critical kernal-power things.

Click to expand...

Oh, and the kernel-power errors just mean that your computer was not properly shut down. It's not good that they are reoccurring as often as they are, but we need to find the underlying reason for this. A black screen typically means a display card driver, so do the steps in my previous post.

writhziden said:

Can you start in http://www.sevenforums.com/tutorials/69585-safe-mode.html? If you can, do the following steps in safe mode.

1. Click Start Menu
2. Right click My Computer/Computer
3. Click Manage
4. Click Device Manager from the list on the left
5. Expand Display adapters
6. Right click each display adapter in that list and click Uninstall (do not hit OK when the dialog pops up after clicking Uninstall)
7. Put a tick to delete driver software for the device and click OK
8. Restart Windows in normal mode

If you continue to have the same problem or other problems, let us know.

Click to expand...

I did what you said to do, we'll just have to see what happens.

Best wishes.

Ok so I havn't gotten the black screen yet, but now I always get this pop up that says "EXT_framebuffer_object extension was not found" Any ideas?

djpabz23 said:

Ok so I havn't gotten the black screen yet, but now I always get this pop up that says "EXT_framebuffer_object extension was not found" Any ideas?

Click to expand...

Re-install all codec packs you are currently using, especially the DivX pack.

Bummer, I just got the black screen :\

Go back through the steps with the video card driver. If you continue to have problems, run through the steps to http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html as it may be related to your DivX problem.

I don't know if this is related, but I also note event ID 7001, and the solution posed by Microsoft is posed in Event ID 7001 Is Logged in the System Event Log

writhziden said:

I don't know if this is related, but I also note event ID 7001, and the solution posed by Microsoft is posed in Event ID 7001 Is Logged in the System Event Log

Click to expand...

Double-click NetBIOS over Tcpip. <--- That's one of the steps but I don't seem to have that in my non plug and play drivers section of Device Manager.

djpabz23 said:

writhziden said:

I don't know if this is related, but I also note event ID 7001, and the solution posed by Microsoft is posed in Event ID 7001 Is Logged in the System Event Log

Click to expand...

Double-click NetBIOS over Tcpip. <--- That's one of the steps but I don't seem to have that in my non plug and play drivers section of Device Manager.

Click to expand...

Alright, then you may want to run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html (run up to three times to fix all errors if there is any corruption) to check for system file corruption.

This is what I got.

djpabz23 said:

This is what I got.

Click to expand...

Looks good. Not sure what is causing 7001 then. There was someone else on here having startup issues due to that, and it's a tough one to track down. I'll look into it further. Go through the other steps I gave and see if you can get back and running again.

writhziden said:

djpabz23 said:

This is what I got.

Click to expand...

Looks good. Not sure what is causing 7001 then. There was someone else on here having startup issues due to that, and it's a tough one to track down. I'll look into it further. Go through the other steps I gave and see if you can get back and running again.

Click to expand...

http://www.sevenforums.com/crashes-debugging/106539-service-control-manager-event-id-7001-a.html

Looks like it may be a dependency issue for one of your services. I would have to see the full error to know what the root cause is, though. Can you double click on the error and give me the dialog for it?

Log Name: System
Source: Service Control Manager
Date: 1/9/2012 9:30:31 PM
Event ID: 7001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Gateway53a
Description:
The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
The dependency service or group failed to start.
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2012-01-10T02:30:31.370090400Z" />
<EventRecordID>1745</EventRecordID>
<Correlation />
<Execution ProcessID="448" ThreadID="548" />
<Channel>System</Channel>
<Computer>Gateway53a</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Network List Service</Data>
<Data Name="param2">Network Location Awareness</Data>
<Data Name="param3">%%1068</Data>
</EventData>
</Event>

To resolve this, we need to open Services. Open Services and repair it as follows.

1. Click Start Menu
2. Type Services into Search programs and files (do not hit enter)
3. Right click Services and click Run as administrator
4. Once in services, find the Network Location Awareness service.
5. Click on the Dependencies tab
6. Make a note of each service in the top white space (write them down, put them in notepad, etc.)
7. Find each service
8. Right click it and click Properties
9. In the General tab, make sure the startup type is set to Automatic.
10. Check the Dependencies tab for each of the services that Network Location Awareness depends on.
11. Make sure those dependencies are also set to startup type: Automatic.

The above might take a while depending on how many services there are due to dependencies.

Basically, you want all dependencies to be set to startup automatically, and all of their dependencies to startup automatically, and all of the dependencies of the dependencies of the dependencies to be set to startup automatically, etc.

writhziden said:

To resolve this, we need to open Services. Open Services and repair it as follows.

1. Click Start Menu
2. Type Services into Search programs and files (do not hit enter)
3. Right click Services and click Run as administrator
4. Once in services, find the Network Location Awareness service.
5. Click on the Dependencies tab
6. Make a note of each service in the top white space (write them down, put them in notepad, etc.)
7. Find each service
8. Right click it and click Properties
9. In the General tab, make sure the startup type is set to Automatic.
10. Check the Dependencies tab for each of the services that Network Location Awareness depends on.
11. Make sure those dependencies are also set to startup type: Automatic.

The above might take a while depending on how many services there are due to dependencies.

Basically, you want all dependencies to be set to startup automatically, and all of their dependencies to startup automatically, and all of the dependencies of the dependencies of the dependencies to be set to startup automatically, etc.

Click to expand...

Every service seems normal, all of them are set to automatic except for the ones that don't have a component that depends on them.

djpabz23 said:

writhziden said:

To resolve this, we need to open Services. Open Services and repair it as follows.

1. Click Start Menu
2. Type Services into Search programs and files (do not hit enter)
3. Right click Services and click Run as administrator
4. Once in services, find the Network Location Awareness service.
5. Click on the Dependencies tab
6. Make a note of each service in the top white space (write them down, put them in notepad, etc.)
7. Find each service
8. Right click it and click Properties
9. In the General tab, make sure the startup type is set to Automatic.
10. Check the Dependencies tab for each of the services that Network Location Awareness depends on.
11. Make sure those dependencies are also set to startup type: Automatic.

The above might take a while depending on how many services there are due to dependencies.

Basically, you want all dependencies to be set to startup automatically, and all of their dependencies to startup automatically, and all of the dependencies of the dependencies of the dependencies to be set to startup automatically, etc.

Click to expand...

Every service seems normal, all of them are set to automatic except for the ones that don't have a component that depends on them.

Click to expand...

Are you able to run Windows normally now? You may try a clean startup to see if it stops the error, as well. Could be an application interfering with the services.

My laptop runs fine, it's just that the screen randomly turns black. It would freeze for a second and it would also make a stuttering noise, then it would turn it black. I'll try the clean startup