Windows 7 - Random BSOD

fredbv · 02-02-2012

Hi there... someone plaese help!

I'm getting random BSOD.

I've done memtest... 8 passes all OK.
I've run HD Pro... all OK.
I believe all drivers and firmware is up to date.

Just from what I can see it appears a service is unable to start... but I don't know which one or why.

I've attached a zip file wihich includes sys info, event info, dump file etc.

I'd really appreciate some assistance here!

Thanks

Fred

mgorman87 · 02-02-2012

Please upload a jcgriff2 report
Blue Screen of Death (BSOD) Posting Instructions

Your single crash doesn't tell me much.

Lets start off by enabling driver verifier

Driver Verifier - Enable and Disable

Code:

Security Processor Loader Driver    ROOT\LEGACY_SPLDR\0000    This device is not present, is not working properly, or does not have all its drivers installed.

Please check under device manager for this and try to update it. You may have to show hidden devices. It's under non plug and play drivers

BSOD BUGCHECK SUMMARY

Code:


Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Feb  2 18:02:20.867 2012 (UTC - 5:00)
System Uptime: 0 days 1:12:14.383
Probably caused by : win32k.sys ( win32k!zzzLockDisplayAreaAndInvalidateDCCache+106 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!zzzLockDisplayAreaAndInvalidateDCCache+106
BiosReleaseDate = 02/15/2011
SystemManufacturer = ASUSTeK Computer Inc.
SystemProductName = G53SW
CPUID:        "Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

fredbv · 02-02-2012

Many thanks for your prompt reply.

I checked Security Processor Loader Driver and it was not working... but on restart it now appears to work fine. When I right click on it and look at properties there is no option to update driver... seems there is only an uninstall option.

Could it be that a depenedent device/service is not working properly?

Also, I have run verifier before but I don't knwo how to access the data after a BSOD.

Thanks

Fred

mgorman87 · 02-03-2012

When you run verifier it will BSOD if it finds a bad driver. Once it BSOD, you are to upload a new report here so I can take a look at it

fredbv · 02-03-2012

Thanks... but which report/file would you like me to upload?

mgorman87 · 02-03-2012

The jcgriff2 report

fredbv · 02-03-2012

Apologies for my ignorance... but where would this be located?

mgorman87 · 02-04-2012

Blue Screen of Death (BSOD) Posting Instructions

fredbv · 02-04-2012

Thanks... here is the jcgriff2 report.

mgorman87 · 02-04-2012

Are you running any system cleaners like CCleaner because I don't see any minidumps in your report? System cleaners will delete the important minidumps.

Looking through your event logs, you have lots of BSOD, but none of the minidumps are there.

Check in C:\windows\minidump for any files and upload them here.

I see the security loader is fixed, but now there is an error about your Bluetooth. Have you disabled or uninstalled it? Do you use it?

Code:

Event[363]:
  Log Name: Application
  Source: Windows Error Reporting
  Date: 2012-02-03T10:47:08.000
  Event ID: 1001
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: VP2011
  Description: 
Fault bucket X64_0xDE_nt!MmPurgeSection+fffffffffffe8dcd, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\020312-5350-01.dmp
C:\Users\user\AppData\Local\Temp\WER-7737-0.sysdata.xml
C:\Users\user\AppData\Local\Temp\WER5FEA.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\user\AppData\Local\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_05948a35

Analysis symbol: X64_0xDE_nt!MmPurgeSection+fffffffffffe8dcd
Rechecking for solution: 0
Report Id: 020312-5350-01
Report Status: 0

STOP 0x000000DE: POOL_CORRUPTION_IN_FILE_AREA

Usual causes: Device driver, ?Memory

If you haven't, please enable driver verifier following the instructions I posted earlier.

Windows 7 - Random BSOD

Random BSOD problems?