writhziden
Closed by request.
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [D:\Kingston\BSODDmpFiles\pugmastaflex\Windows_NT6_BSOD_jcgriff2\040712-9984-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0xfffff800`02e51000 PsLoadedModuleList = 0xfffff800`03095650
Debug session time: Sat Apr 7 10:07:26.764 2012 (UTC - 6:00)
System Uptime: 0 days 0:11:38.592
Loading Kernel Symbols
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Loading User Symbols
Loading unloaded module list
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* *
* Bugcheck Analysis *
* *
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Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff80003318b6e, fffff88008876690, 0}
Probably caused by : ntkrnlmp.exe ( nt!PfpRpFileKeyUpdate+35e )
Followup: MachineOwner
---------
3: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
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SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80003318b6e, Address of the instruction which caused the bugcheck
Arg3: fffff88008876690, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
nt!PfpRpFileKeyUpdate+35e
fffff800`03318b6e 488b4208 mov rax,qword ptr [rdx+8]
CONTEXT: fffff88008876690 -- (.cxr 0xfffff88008876690)
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000885
rdx=00000000fffff800 rsi=fffff800030698b0 rdi=ffffffffffffffff
rip=fffff80003318b6e rsp=fffff88008877070 rbp=d3236a5ce06880ff
r8=0000000000001000 r9=fffff8a018b9e7a0 r10=ffffffffffffffff
r11=fffff8a018b9e7a0 r12=fffff80003069938 r13=fffff8a018b75600
r14=fffff800030698e0 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
nt!PfpRpFileKeyUpdate+0x35e:
fffff800`03318b6e 488b4208 mov rax,qword ptr [rdx+8] ds:002b:00000000`fffff808=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: svchost.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff80003318b6e
STACK_TEXT:
fffff880`08877070 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!PfpRpFileKeyUpdate+0x35e
FOLLOWUP_IP:
nt!PfpRpFileKeyUpdate+35e
fffff800`03318b6e 488b4208 mov rax,qword ptr [rdx+8]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: nt!PfpRpFileKeyUpdate+35e
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4ec79dd2
STACK_COMMAND: .cxr 0xfffff88008876690 ; kb
FAILURE_BUCKET_ID: X64_0x3B_nt!PfpRpFileKeyUpdate+35e
BUCKET_ID: X64_0x3B_nt!PfpRpFileKeyUpdate+35e
Followup: MachineOwner
---------I suspect an underlying driver since your crashes are less frequent now than they were.
- An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
a. Backup your system and user filesThe idea with Verifier is to cause the system to crash, so do the things you normally do that cause crashes. After you have a few crashes, upload the crash reports for us to take a look and try to find patterns.
b. Create a system restore point
c. If you do not have a Windows 7 DVD, Create a system repair disc
d. In Windows 7:- Click the Start Menu
- Type verifier in Search programs and files (do not hit enter)
- Right click verifier and click Run as administrator
- Put a tick in Create custom settings (for code developers) and click next
- Put a tick in Select individual settings from a full list and click next
- Set up the individual settings as in the image and click next
View attachment 206182 - Put a tick in Select driver names from a list
- Put a tick next to all non-Microsoft drivers.
- Click Finish.
- Restart your computer.
If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using http://www.sevenforums.com/tutorials/700-system-restore.html OPTION TWO.
Thanks to zigzag3143 for contributing to the Verifier steps.
If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.
I changed the steps for Verifier since last time, and hopefully the new settings will provide more conclusive results.
My Computer
At a glance
Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
- Computer Manufacturer/Model Number
- HP Pavilion e9110t
- OS
- Windows 7 Home Premium 64 Bit
- CPU
- Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
- Motherboard
- Pegatron IPIEL-LA3
- Memory
- 6.00 GB Hundai HMT125U6BFR8C-H9
- Graphics Card(s)
- ATI Radeon HD 4850
- Sound Card
- Realtek High Definition Audio/ATI High Definition Audio
- Monitor(s) Displays
- Acer AL2216W
- Screen Resolution
- 1680x1050
- Hard Drives
- Hitachi HDP725050GLA360 ATA Device 500 GB
- PSU
- Unknown/installed by HP
- Case
- HP generic case
- Cooling
- Intel Stock Cooling
- Keyboard
- HP Keyboard
- Mouse
- HP Mouse
- Internet Speed
- Download: 19.15 Mbps Upload: 1.67 Mbps
- Other Info
- Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
